Customer Service Representative providing assistance in healthcare and genetic testing services. Engaging with clinics and patients through phone and email to ensure service excellence.
About the role
- CRM Support Specialist supporting Microsoft Dynamics 365, resolving user issues and improving support processes in a growing environment.
Responsibilities
- Provide technical and functional support to CRM users
- Diagnose and resolve technical and operational issues
- Manage user access, permissions and profiles
- Oversee and validate customer data file imports
- Perform data validations and incident analyses
- Update and develop knowledge base documentation
- Contribute to the improvement of support processes and tools
Requirements
- 1 to 2 years of experience in a support role
- Knowledge of Microsoft Dynamics 365 on-premises (an asset)
- Post-secondary diploma in computer science or information technology
- Professional working proficiency in French and English
- Strong problem-solving skills and a keen interest in technical analysis
- Knowledge of SQL and database management
- Proficiency with the Microsoft Office suite
- Familiarity with tools such as ManageEngine, JIRA, Confluence (an asset)
- Customer service orientation, autonomy, attention to detail, curiosity, and a solution-focused mindset
- Ability to work under pressure and handle unexpected situations
- Excellent team spirit and communication skills
- High adaptability in a growing corporate environment
Benefits
- Group benefits
- Wellness account
- Employee and Family Assistance Program
- Telemedicine
- Access to a retirement savings plan with employer contribution
- 7 personal days
- Birthday leave
- Bonus program
- Training reimbursement program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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