Hybrid Product Business Analyst

at Resonate

• Job title: Product Business Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Derby, United Kingdom

About the role

• Product Business Analyst defining products for the railway sector and working with operational stakeholders. Leading analysis to deliver solutions that improve rail operations through technology innovation.

Responsibilities

• You will play a pivotal role in shaping and defining the products we take to market, working closely with Product Strategy, senior operational stakeholders and Software Development.
• Lead analysis
• Challenge assumptions
• Apply judgement to ensure solutions deliver genuine operational value
• Own the discovery and articulation of customer and operational needs, explicitly recognising differences between users, influencers, and buyers.
• Identify pain points, risks, and opportunities for value creation within safety- and performance-critical operational contexts.
• Ensure product solutions and interfaces remain intuitive and effective in high-pressure, real-time operational environments.
• Dig deeply into the operational needs underpinning high-level product strategy, questioning assumptions to uncover true business needs.
• Translate strategic intent into clear, outcome-driven product requirements, inclusive of capability needs and user interactions.
• Define requirements, identifying and articulating difficult trade-offs.
• Partner with Product Strategy to analyse market trends, customer feedback, and product performance metrics.
• Use evidence to inform product design decisions, feature prioritisation, and roadmap evolution.
• Work closely with Product Strategy to clarify product roadmaps and support feature prioritisation.
• Lead analysis activities from concept through product design, enabling effective iterative delivery.
• Translate complex and sometimes conflicting stakeholder needs into clear, actionable product and design intent.
• Communicate analysis, rationale, and recommendations confidently to both technical and non-technical audiences.
• Enable informed decision-making, not just delivery execution.

Requirements

• Strong critical and analytical thinking capability, demonstrated through independent problem definition and decision-making in complex operational contexts.
• Demonstrable experience influencing product direction and prioritisation, including defining problem statements, evaluating options, and making trade-offs
• Proven ability to operate effectively where requirements are unclear, contested, or evolving, while maintaining momentum and clarity.
• Experience leading analysis from initial problem exploration through to product and solution design for technology-enabled products.
• Confident working with and constructively challenging senior stakeholders, using evidence and structured thinking to influence outcomes.
• Practical experience working in Agile environments, with a clear focus on outcomes, value, and usability.
• Strong business acumen combined with demonstrable customer and user empathy, evidenced by solutions that improved operational outcomes.
• Desirable: Experience working in operationally critical or regulated domains such as transport, utilities, infrastructure, healthcare, or similar environments.
• Desirable: Exposure to safety-, risk-, or performance-critical systems, where analysis quality directly impacts operational decision-making.

Benefits

• A meaningful role in a growing rail technology business with real industry impact
• Hybrid working
• 27 days annual leave in addition to public holidays
• 3 “privilege days” scheduled between Christmas/New Year
• Pension plan with matched contributions from 5%-8%
• Private Healthcare that covers you and your immediate dependents
• Group Income Protection cover
• Life Assurance
• Enhanced maternity, paternity, and adoption policies