Sales Support Coordinator assisting with implementation and maintaining technical product documentation for RELX. Handling account setups and product configurations as part of routine tasks.
Responsibilities
Gain a basic comprehension of product(s), product options; understand accounts structure, hierarchy, and setup.
Gain an understanding of technical product documentation, product(s) inquiry and result requirements, rule plans, implementation processes and procedures.
Apply skills learned to assist with routine tasks within the implementation process providing assistance/support on implementation and maintenance projects for experienced members of the team.
The completion of implementation tasks such as but not limited to: account setup, product configuration, data communication setup request, account audit review, product inquiry and results comparison to technical specifications, creation of product inquiry and result samples, and support of general product and system questions.
Requirements
Bachelor’s degree holder or at least completed 2nd year in college without back subjects
One year of relevant experience in BPO/Shared Services (customer support)
1-2 years of in-person customer facing experience
Persuasive Communication
Strategic Thinking
Building Collaborative Relationship & Fostering Teamwork
Customer Orientation
Benefits
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
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