Client Service Associate facilitating client intakes and assigning services through VON's operating procedures. Ensuring proper scheduling, documentation, and client relations are maintained for quality care.
About the role
- Client Service Delivery Analyst executing CopLogic implementations for police agencies. Collaborating with internal teams to ensure successful deployment and client support.
Responsibilities
- Partner with Sales, Sales Support, Product, and Technical teams to execute successful CopLogic implementations
- Serve as the primary point of contact for assigned Police Agencies throughout implementation and early adoption
- Conduct tailored demos of Coplogic solutions, highlighting workflows, data capture, public-facing forms, and reporting use cases
- Manage and track implementation milestones, dependencies, and progress for assigned agencies
- Prepare and deliver implementation status reports for Sales Leadership and Operations
- Provide feedback to Product and Operations teams based on real-world agency implementation experiences.
Requirements
- Must possess a Bachelor’s Degree of any field
- Any relevant project management related experience.
- Any relevant business analysis or research experience
- A Project Management Professional (PMP) certification is preferred
Benefits
- We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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