Technical CRM Operations Specialist bridging CRM execution with Data/Product teams for optimization. Managing data integration and automation strategies for gaming experiences at Patrianna.
About the role
- Senior Customer Success Manager supporting Brightmine's Reward solution in the US market, enhancing user engagement and driving account retention through effective onboarding and training initiatives.
Responsibilities
- Support customers by delivering seamless onboarding and executing a customer engagement strategy that drives account success and retention for the US reward product.
- Deliver online and occasional in-person training sessions to enhance user understanding and product adoption, with a focus on utilization of data and understanding market data available.
- Help customers to determine which positions and functions may be similar in an organization.
- Assist in the support of customer provided role information (including job descriptions and specifications/competencies) and match this to the Brightmine data job matching taxonomy.
- Provide regular updates to the Customer Success & Delivery and Data Operations Leadership Teams on account status, plans, and next steps.
- Use data-driven outreach programs to increase engagement and ensure timely, targeted touchpoints.
- Problem solve and troubleshoot for customers in a repeatable manner while supporting helpdesk inquiries and ensuring proper user access.
- Maintain accurate records of all customer engagement activities.
- Provide key insights on customer trends to support process and product development.
- Develop and maintain clear account plans aligned with customer needs and goals.
Requirements
- Proven experience delivering world-class customer service
- People-oriented with excellent listening and interpersonal skills
- Commercial acumen and strong time management
- Ability to build and maintain strong relationships with internal and external stakeholders
- Highly motivated and proactive team player, able to operate autonomously and in an agile fashion
- Ability to explain complex ideas clearly and simply to a non-technical audience
- Experience of working with semi complex datasets or payroll data - knowledge of and involvement in job evaluation or job levelling processes is a plus
- Intermediate or advanced Excel skills
- Experience in Compensation and Benefits a plus
Benefits
- Country specific benefits
- Professional development opportunities
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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