Customer Success Manager engaging clients on their digital transformation journey with HPE solutions, ensuring optimal service adoption and customer satisfaction throughout their journey.
About the role
- Senior Customer Success Manager supporting Brightmine's Reward solution in the US market, enhancing user engagement and driving account retention through effective onboarding and training initiatives.
Responsibilities
- Support customers by delivering seamless onboarding and executing a customer engagement strategy that drives account success and retention for the US reward product.
- Deliver online and occasional in-person training sessions to enhance user understanding and product adoption, with a focus on utilization of data and understanding market data available.
- Help customers to determine which positions and functions may be similar in an organization.
- Assist in the support of customer provided role information (including job descriptions and specifications/competencies) and match this to the Brightmine data job matching taxonomy.
- Provide regular updates to the Customer Success & Delivery and Data Operations Leadership Teams on account status, plans, and next steps.
- Use data-driven outreach programs to increase engagement and ensure timely, targeted touchpoints.
- Problem solve and troubleshoot for customers in a repeatable manner while supporting helpdesk inquiries and ensuring proper user access.
- Maintain accurate records of all customer engagement activities.
- Provide key insights on customer trends to support process and product development.
- Develop and maintain clear account plans aligned with customer needs and goals.
Requirements
- Proven experience delivering world-class customer service
- People-oriented with excellent listening and interpersonal skills
- Commercial acumen and strong time management
- Ability to build and maintain strong relationships with internal and external stakeholders
- Highly motivated and proactive team player, able to operate autonomously and in an agile fashion
- Ability to explain complex ideas clearly and simply to a non-technical audience
- Experience of working with semi complex datasets or payroll data - knowledge of and involvement in job evaluation or job levelling processes is a plus
- Intermediate or advanced Excel skills
- Experience in Compensation and Benefits a plus
Benefits
- Country specific benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Success Specialist guiding new customers through onboarding and building relationships. Focused on client engagement and retention in the property industry.
Customer Success Specialist in the real estate sector, providing onboarding and customer support. Focused on enhancing user experience and driving client retention.
Client Success Director managing strategic relationships for a property intelligence company. Driving client engagement and ensuring long - term retention with measurable outcomes.
SMB Customer Success Manager driving activation, retention, and growth across a portfolio at Sitemate in the tech industry with a focus on customer engagement.
Customer Success Manager for Sydney team driving customer activation and retention across built world industries, collaborating closely with Sales, Account Management, and Support teams.
Client Success Director managing strategic relationships with top real estate brokerage firms. Elevating client engagement and ensuring measurable value from data - enabled solutions in B2B environment.
Customer Success Manager guiding healthcare providers through onboarding and retaining relationships with Torch. Focused on delivering exceptional customer experience and understanding client needs.
Technical Success Manager responsible for troubleshooting and optimizing platform usage for APAC clients. Collaborating with internal teams and providing consultative guidance in a client - facing role.
Junior Customer Success Officer assisting self - employed individuals with tax questions and support via multiple communication channels. Collaborating with teams to enhance user experience in a startup environment.