General Manager overseeing music education, managing P&L and operations while improving location profitability and student experience.
About the role
- Senior Product Operations & Excellence Manager at Elsevier supporting technology-driven product squads. Designing product operations processes, ensuring data excellence, and enhancing team engagement.
Responsibilities
- Design, implement, and refine product operations processes to ensure efficiency, transparency, and alignment across all Shared Technologies squads.
- Ensure product roadmaps are accurate, current, and aligned with delivery and strategic objectives.
- Uphold high-quality, reliable data standards across Aha! and Jira to support planning, tracking, and communication.
- Ensure product managers are equipped and trained to apply operational processes consistently.
- Support the development and effectiveness of the product management community, including learning pathways and best practice adoption.
- Monitor team sentiment using eNPS and OfficeVibe, and coordinate actions to foster a culture of psychological safety and continuous improvement.
- Track and communicate progress on complex deliveries with multiple dependencies across teams.
- Collaborate with Product Operations peers and support the Chief of Staff to drive maturity in product operations.
- Lead change initiatives to enhance collaboration between product, technology, and delivery teams.
Requirements
- 10+ years of experience in Product Operations, Product Excellence, Product Management, or related Operations roles, preferably within technology-driven organizations.
- Passion for developing people, elevating product craft, and contributing to a healthy, engaged product culture.
- Proven experience designing and managing product processes and operating frameworks.
- Strong proficiency with Aha! and Jira, or similar product and delivery management tools, including integration and data governance.
- Skilled at identifying process inefficiencies and implementing strategic, scalable solutions.
- Excellent communication skills, capable of influencing across product, technology, and leadership teams.
- Detail-oriented, structured, and disciplined in managing multiple complex workstreams.
- Comfortable working cross-functionally with diverse teams to drive alignment and operational consistency.
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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