Registered Nurse Case Manager providing skilled nursing care and coordinating care plans for hospice patients and families at National Church Residences Home Health. Full - time role with on - call weekends and holidays.
About the role
- Senior Product Operations & Excellence Manager at Elsevier supporting technology-driven product squads. Designing product operations processes, ensuring data excellence, and enhancing team engagement.
Responsibilities
- Design, implement, and refine product operations processes to ensure efficiency, transparency, and alignment across all Shared Technologies squads.
- Ensure product roadmaps are accurate, current, and aligned with delivery and strategic objectives.
- Uphold high-quality, reliable data standards across Aha! and Jira to support planning, tracking, and communication.
- Ensure product managers are equipped and trained to apply operational processes consistently.
- Support the development and effectiveness of the product management community, including learning pathways and best practice adoption.
- Monitor team sentiment using eNPS and OfficeVibe, and coordinate actions to foster a culture of psychological safety and continuous improvement.
- Track and communicate progress on complex deliveries with multiple dependencies across teams.
- Collaborate with Product Operations peers and support the Chief of Staff to drive maturity in product operations.
- Lead change initiatives to enhance collaboration between product, technology, and delivery teams.
Requirements
- 10+ years of experience in Product Operations, Product Excellence, Product Management, or related Operations roles, preferably within technology-driven organizations.
- Passion for developing people, elevating product craft, and contributing to a healthy, engaged product culture.
- Proven experience designing and managing product processes and operating frameworks.
- Strong proficiency with Aha! and Jira, or similar product and delivery management tools, including integration and data governance.
- Skilled at identifying process inefficiencies and implementing strategic, scalable solutions.
- Excellent communication skills, capable of influencing across product, technology, and leadership teams.
- Detail-oriented, structured, and disciplined in managing multiple complex workstreams.
- Comfortable working cross-functionally with diverse teams to drive alignment and operational consistency.
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Registered Nurse Case Manager providing skilled nursing and coordinating care for hospice patients and families. Join National Church Residences, the nation’s largest nonprofit provider of affordable senior housing.
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