Operations Specialist managing legal document processing and quality checks in a dynamic environment. Collaborating with teams to meet content targets while ensuring accuracy and adherence to guidelines.
Responsibilities
Process legal documents (e.g., court opinions, agency decisions, bankruptcy filings) ensuring they meet content and formatting standards.
Verify that documents are complete, accurate, and ready for online publication in accordance with Lexis guidelines and deadlines.
Monitor queues and systems to track document status and ensure timely delivery.
Identify and escalate any issues related to document quality, completeness, or access.
Collaborate with team members and supervisors to meet daily and weekly content targets.
Maintain accurate records of processing activity and report progress as required.
Follow documented workflows and standard operating procedures (SOPs) for content operations.
Requirements
Must be a bachelor's degree holder
Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
Ability to work with deadlines
Has great attention to detail
Excellent English oral and written communication skills
At least 1-2 years BPO/shared service or relevant experience
Fresh graduates can be accommodated depending on communication skills and behavioral aspect
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule
Benefits
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