Operations Manager overseeing corporate operations across departments in an IT federal contracting firm. Managing a team and collaborating with executive leadership.
About the role
- Operations Specialist managing legal document processing and quality checks in a dynamic environment. Collaborating with teams to meet content targets while ensuring accuracy and adherence to guidelines.
Responsibilities
- Process legal documents (e.g., court opinions, agency decisions, bankruptcy filings) ensuring they meet content and formatting standards.
- Verify that documents are complete, accurate, and ready for online publication in accordance with Lexis guidelines and deadlines.
- Monitor queues and systems to track document status and ensure timely delivery.
- Identify and escalate any issues related to document quality, completeness, or access.
- Collaborate with team members and supervisors to meet daily and weekly content targets.
- Maintain accurate records of processing activity and report progress as required.
- Follow documented workflows and standard operating procedures (SOPs) for content operations.
Requirements
- Must be a bachelor's degree holder
- Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
- Ability to work with deadlines
- Has great attention to detail
- Excellent English oral and written communication skills
- At least 1-2 years BPO/shared service or relevant experience
- Fresh graduates can be accommodated depending on communication skills and behavioral aspect
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
- Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule
Benefits
- We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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- We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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