Werkstudent im Website Content - Management bei ZooRoyal, das Leben von Haustieren einfacher machen. Unterstützung bei Artikelprüfung, Qualitätsmanagement und Magazin - Inhalte.
About the role
- Director of Operations responsible for content delivery in the NAUK Cases team at RELX. Leading operational strategy and team performance across legal publishing workflows.
Responsibilities
- Lead the charge on NAUK Cases primary content delivery engine
- Drive end‑to‑end operations that ensure accuracy, completeness, timeliness, and consistency across judgments and other primary law materials
- Shape and execute an operations strategy that strengthens content integrity, accelerates delivery cycles, and improves quality through data-driven process management and responsible use of AI
- Oversee caselaw processing, enrichment, validation, and publication workflows
- Manage and adhere to SLAs set by the business
- Anticipate peaks and troughs within cases and primary law publishing
- Build, coach, and inspire a nimble and high-performing operations team
- Monitor and act on KPIs (cost efficiency, productivity, turnaround time, content freshness)
- Serve as operational SME for supporting Lexis+ AI developments
- Own relationships with vendors and shared-services partners
- Engage and present to senior leaders regularly to confirm strategic alignment.
Requirements
- Bachelor’s degree in business, operations management, or related field
- Studies in legal or JD preferred
- 8+ years in content, publishing, or information-services operations—ideally with legal, regulatory, or professional content
- Demonstrated success refining and executing strategic roadmaps that deliver cost, quality, and speed improvements
- Proven people-leadership experience, including building hybrid, multi-region teams
- Expertise with data-visualization and analytics tools (e.g., Tableau, Power BI, advanced Excel) and comfort using LLMs to analyze large data sets to drive decisions
- Strong financial acumen and stakeholder-influencing skills within highly matrixed organizations
- Hands-on familiarity with Gen AI/agentic AI in content workflows a big plus
- Excellent presentation skills and advanced understanding and capabilities with PowerPoint
- Must be able to work across a portion of North America, South Africa, and UK business hours.
Benefits
- country specific benefits
- annual incentive bonus
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