Salesforce Developer & Support managing continuous improvement initiatives for Remote Banking at BBVA. Collaborating with cross - functional teams to ensure operational excellence in production environments.
About the role
- Kundenberater im Kundenservice der Energiebranche mit Quereinstieg. Bearbeitung von Kundenanliegen, Tarifänderungen und Dokumentation im System.
Responsibilities
- Handling customer inquiries by phone and in writing — all inbound
- Resolving customer concerns related to new contracts and changes to master data, supplier switches, electricity and gas connections, and tariff upgrades
- Identifying sales opportunities and advising customers accordingly
- Accurate documentation in the system
- Acting as a service partner and bringing a smile to customers' faces
Requirements
- Communicative and proficient in German at C1/C2 level
- Confident using PCs and common software applications
- Structured and reliable working style
- Motivated and willing to learn
- Career changers welcome
- Residence in Salzwedel or the surrounding area
Benefits
- Permanent contract from day one
- €2,460 fixed base salary for full-time employment + €0.50 attendance bonus per hour
- Additional commission scheme — performance pays
- Fully paid, intensive full-time basic training
- Supervised onboarding with close technical support on site
- Ongoing coaching
- Up to 30 days of vacation
- Job ticket (subsidy for the Deutschlandticket)
- E‑bike leasing
- Part-time possible from 30 hours/week
- Binding schedule four weeks in advance based on a rotating roster, including the opportunity for employee input
- Career advancement opportunities through talent development
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