Application Engineer for Transmission focusing on customer specifications and project schedules in automotive engineering. Collaborating with OEMs and product owners for ZF AMT products.
About the role
- Application Support Engineer at RecordPoint providing technical support for SaaS data management product. Maintaining customer satisfaction through advanced troubleshooting and collaboration with internal teams.
Responsibilities
- Maintain a deeper understanding of the products, services, and systems they support.
- Handle more complex technical issues and perform advanced troubleshooting to diagnose and resolve problems.
- Take ownership of escalated issues, ensuring a swift and effective resolution.
- Become the subject matter experts in specific areas of the product.
- Collect feedback from customers regarding product improvements and collaborate with product and engineering to enhance the product offering based on customer input.
- Conduct root cause analysis to identify the underlying problems and communicate with engineering to help prevent similar issues from occurring in the future.
- Contribute to or update technical documentation, knowledge base articles, and FAQs to ensure that Level 1 support and end-users have access to accurate and up-to-date information.
- Review and improve internal process to optimise support efficiency and stay up to date with industry best practice.
- Provide training and guidance to Level 1 support agents to help them handle more complex issues in the future.
- Provide onboarding services for customers
- Overall, Support plays a crucial role in resolving challenging product, business and technical issues and providing a higher level of expertise to customers or end-users.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field is desirable
- Certification in relevant technologies or platforms is a plus.
- Proven experience in a technical support role, preferably in a SaaS environment.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills.
- Customer-focused with a passion for delivering exceptional customer service.
- Ability to work independently and as part of a collaborative team.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with customer support tools and ticketing systems.
- Adaptability and a willingness to learn and adapt to new technologies.
- Strong understanding of software architecture and the ability to read and understand code.
- Knowledge of database systems, networking concepts, and security principles.
- Familiarity with cloud-based technologies, APIs, and web services.
- Experience writing and running automation scripts such PowerShell and/ or Python
- Experience in containerized solutions (e.g. Docker, Kubernetes, OpenShift)
- Experience in powerautomate
- Experience with Microsoft Azure, Office365, Enterprise file sync and share applications (Google Drive, Box, Dropbox etc.)
- Knowledge of best practices and IT operations in an always-up, always-available service
Benefits
- Flexible work life balance
- Opportunities to grow and develop
- Fast-growth Australian-owned company
- A workplace where innovation is our way of life
- Personal Development budget for all staff
- Access to Employee Stock Ownership Plan
- A brilliant graduate program that provides both mentoring and growth opportunities for all
- Work on a product that makes a real social-good impact on the world
- Global opportunities!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Field Application Engineer engaging multi - site customers to drive strategic growth through technical support and alignment of customer needs with internal capabilities. Collaborating with internal teams to promote AT&S solutions.
DevOps Engineer responsible for SaaS infrastructure and triage work for identity security solutions. Collaborating with engineering and product teams to enhance cloud platform stability.
Field Applications Engineer providing technical expertise in desktop workstation GPU products at NVIDIA. Partnering with sales to secure design wins and support product lifecycle from design to end - of - life.
Applications Engineer managing customer control systems for Daktronics. Optimizing technical solutions and customer requirements in digital display technology.
Field Application Engineer designing and implementing software applications for Teradyne. Collaborating with hardware engineers to provide technical expertise and customer value in semiconductor industry.
Application Engineer providing technical and commercial advice to customers while enhancing existing customer relationships in the manufacturing sector.
Field Application Engineer providing sales and technical support for Abracon products in APAC. Develop relationships with customers and collaborate internally for revenue growth.
Senior Application Engineer at Bank Frick responsible for technical operation of core banking system Olympic. Collaborate with team on middleware, Kubernetes configuration, and application security.
Sales Application Engineer developing Fluid Handling Technology projects for key accounts with a technical eye and sales flair in a hybrid role serving the Netherlands.