AI Engineer responsible for designing and developing agentic AI applications at KION. Integrating AI and ML solutions into KION's software data ecosystem for operational efficiency.
About the role
- Application Support Engineer ensuring stability, performance, and reliability of enterprise web applications at Alight. Collaborating with development teams and acting as a technical contact for business applications.
Responsibilities
- Serve as the primary technical point of contact for the Sales & Service Center (SSC) regarding .COM portal issues and functionality questions.
- Troubleshoot, diagnose, and resolve application incidents, performance issues and platform-related problems across .NET, Kentico, and related components.
- Perform root cause analysis (RCA) and implement fixes or workarounds to restore service quickly.
- Investigate and resolve content integration issues within the Kentico CMS environment.
- Support integrations with downstream systems, including CRM tools, APIs, and shared services.
- Monitor application health, proactively identify potential issues, and ensure high availability.
- Maintain and support reporting solutions, including troubleshooting SQL jobs and tuning SQL for optimal performance.
- Document incidents, enhancements, configuration changes, and resolutions using defect tracking and ITSM tools.
- Collaborate with infrastructure teams on IIS, deployment issues, caching, environment configuration, and system performance improvements.
- Work closely with the Application Development team on enhancements, releases, and strategic projects.
- Participate in iteration planning, release readiness, and feature prioritization with Product Owners.
- Develop and maintain Knowledge Base Articles (KBAs) related to the customer portal and support workflows.
- Provide guidance and mentorship to junior support engineers when needed.
- Ensure adherence to organizational standards for support, coding, testing, and deployment.
- Assist in validating system changes, performing smoke testing, and supporting production deployments.
Requirements
- 3-5 years of experience in .NET and web technologies, with at least 3 years in ASP.NET/C# application development or support
- Strong knowledge of HTML, XML, CSS, and client-side scripting frameworks
- Hands-on experience with Visual Studio, Azure DevOps, IIS, and related toolchains.
- Expertise in ASP.NET MVC (4.0+), jQuery, Knockout.js, and modern web development principles.
- Deep understanding of object-oriented design / architecture.
- Strong technical capability in Entity Framework, LINQ, SQL Server (schema design, stored procedures, performance tuning).
- Experience supporting or integrating with CMS platforms, preferably Kentico.
- Familiarity with SOAP/XML Web Services, REST APIs, and JSON.
- Experience integrating web applications with CRM tools, preferably Microsoft Dynamics CRM.
- Ability to work effectively in a team-oriented, collaborative environment.
- Experience mentoring junior team members and providing technical guidance.
- 3+ years in IT Application Support, preferably within a customer service-focused environment.
Benefits
- Options include a variety of health coverage options
- Wellbeing and support programs
- Retirement
- Vacation and sick leave
- Maternity, paternity & adoption leave
- Continuing education and training as well as several voluntary benefit options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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