Application Support Engineer providing Level 2 support and monitoring for application stability. Collaborating with Engineering and analyzing logs within a modern SaaS company framework.
About the role
- Application Solutions Engineer at PANTHERx focusing on pharmacy applications and data systems. Responsibilities include SQL development, technical support, and optimization of data processes.
Responsibilities
- Develops and maintains reports and solutions using SQL.
- Writes and optimizes complex SQL queries for performance and scalability.
- Implements performance tuning for data pipelines and application components.
- Provides technical support for specialty pharmacy applications and related systems.
- Troubleshoots software and connectivity issues; escalate when appropriate.
- Communicates complex technical issues clearly to non-technical end users.
- Documents issues, resolutions, and workflows in a ticketing system.
- Monitors and reports trends, recurring issues, and opportunities for improvement.
- Collaborates with end-users and support teams to resolve system issues.
- Works closely with stakeholders to gather requirements, solve issues, and deliver solutions.
- Maintains comprehensive documentation for data processes, application components, and query optimizations.
- Communicates status updates and technical details effectively across teams.
- Stays current with emerging technologies, programming languages, and industry trends.
- Identifies opportunities for automation and process improvement.
Requirements
- Bachelor’s degree in IT, Computer Science, or equivalent experience.
- Minimum of four (4) years of experience in relational databases and application development/support.
- Proficiency in: Advanced SQL (T-SQL, PL/SQL)
- PowerShell
- Python or similar programming languages
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple projects simultaneously.
- Experience in healthcare or specialty pharmacy.
- Familiarity with WellSky applications.
- Knowledge of HIPAA and healthcare data standards.
- Understanding Agile methodologies and CI/CD tools (Azure DevOps).
- Proficiency in ETL tools.
- Web development skills (HTML, CSS, JavaScript, C# ASP.NET).
Benefits
- Hybrid, remote and flexible on-site work schedules are available, based on the position.
- PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!
- Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.
- Of course we offer paid holidays too!
Job title
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