Customer Service Consultant role within Vivo's Engineering and Customer Service team analyzing operational indicators. Responsible for improving telecom service delivery and processes.
About the role
- Client Service Delivery Manager responsible for service delivery and relationship management for key clients. Enhancing client satisfaction through effective incident and change management.
Responsibilities
- Serve as the primary point of contact for service-related issues for our clients.
- Develop and maintain strong relationships with clients.
- Produce detailed operational reports and present them to key clients.
- Prioritize technical issues within the organization, advocating for clients.
- Help manage critical incidents for key clients.
- Ensure that root cause analyses are carried out for significant operational issues.
- Conduct regular service reviews to identify areas for improvement.
Requirements
- Relevant experience in an international commercial service delivery, support, or client management role.
- Client Relationship Management: You have strong interpersonal and communication skills to build and maintain relationships with clients.
- Problem-Solving: You're adept at analysing complex situations, identifying problems, and proposing effective solutions.
- Continuous Improvement: You have a mindset of continuous improvement.
- Technical Knowledge: Good understanding of IT systems, infrastructure, and emerging technologies.
- Domain knowledge: Working knowledge of logistics processes and overall Supply Chain is a must.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonuses
Job title
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