Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Analista Pl de Gestão de Categorias leading category management and omnichannel projects at RD Saúde. Managing product mix strategies and collaborating with internal teams.
Responsibilities
- Leadership of the categories: first aid, collagens, convenience, dietetic products (*subject to change).
- Monitor revenue and margin results for the categories (targets).
- Develop omnichannel projects together with internal teams and category suppliers (initiation of the PGC process with strategic suppliers).
- Support stores with product requests and merchandising/display.
- Define 1P product mix strategy.
- Define in-store merchandising and fixture/display strategy.
- Align with the RD Brands team for future development and management of the current portfolio.
- Align with the Purchasing team to ensure category and supplier strategies are coordinated.
Requirements
- Academic background: degrees related to administrative areas (Business Administration, Marketing, Communications, Pharmacy, Engineering, Advertising).
- Relevant courses: specializations focused on business, administration, marketing and retail. Postgraduate degree is a plus.
- Microsoft Office: Word, Excel, PowerPoint; Advanced Excel (familiarity with formulas, pivot tables, chart creation).
- Market results analysis (IQVIA, Nielsen and Scanntech).
- Monitoring of customer indicators and category results via Dunnhumby.
Benefits
- Health insurance (monthly payroll contribution + copayment)
- Dental insurance
- ID Conecta - telemedicine at no cost to the employee
- Pharmacy benefit
- Therapy
- Physical health and wellness platforms
- On-site cafeteria
- Transport allowance - 3% (employee contribution)
- Free shuttle service departing from Osasco bus terminal, Lapa station (Line 7 Ruby) and the Butantã, Tatuapé and Santo Amaro metro stations
- Life insurance
- Gympass
- On-site gym at headquarters/campus
- RD University
- NiveRD - day off
- Profit sharing (PLR)
- Flexible schedule
- Hybrid work model 4x1 (four days in office, one remote)
- Christmas hamper
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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