Operations Officer in Automotive Finance managing client transactions and providing support. Working with clients and dealers nationally, ensuring accuracy and compliance in funding processes.
Responsibilities
Process moderately complex client transactions for the funding of personal and consumer deals including Express deals.
The agent will be responsible for processing change requests (out of orders) and to provide phone support.
Take full accountability for quality and accuracy of day to day job responsibilities, tasks, and activities ensuring a balanced focus on client experience, efficiency and effectiveness, and operational risk and compliance.
Process work volumes as measured through established Service Lending Agreement (SLAs).
Handle inbound and outbound calls.
Recommend process changes to enhance efficiency and effectiveness.
Exercise due diligence in following RBC operational risk policies, procedures, standards and guidelines.
Requirements
Available to work Monday to Saturday 10:00AM to 9:00PM (EST)
Professional oral and written communication skills
Attention to detail and ability to multi-task efficiently
Strong logic, analytical and problem solving skills
Ability to Listen, Understand and Respond in a professional manner at all times
Demonstrate a high sense of urgency
Flexible, adaptable, and able to thrive in a continuous learning environment
Prior loan fulfillment experience
Prior call center experience
Bilingual in French and English an asset.
Benefits
Fair compensation
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a safe, secure and positive work environment
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