Hybrid Wealth Business Engagement Senior Manager

at RBC

• Job title: Wealth Business Engagement Senior Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Wealth Business Engagement Senior Manager driving process improvements and efficiencies across the business in wealth management with focus on client facing teams.

Responsibilities

• Represent the Head of Business Engagement and where required, other CAO pillar heads or the CAO in change projects/initiatives, data remediation, governance, business forums and focused working groups.
• Work with colleagues throughout the business, including the Intermediaries Channel to ensure system and process changes are implemented with due consideration of the requirements of Client Facing Teams (CFT), including the Intermediaries Channel.
• Produce CFT support material to resolve and improve data quality issues.
• Lead communication and engagement channels with CFTs, including the Intermediaries Channel working with stakeholders to provide transparency on change and data projects and provide direction where necessary.
• Work with the Head of Regions, Regional Business Managers (RBMs), Office Managers/Engagement Leads, Head of Intermediaries and direct reports to support adoption of changes to systems and business processes within the Offices and across business channels.
• Manage escalations which are either raised by the CAO team or wider business functions to conclusion.
• Represent the business in interaction with external providers, auditors, compliance, and risk teams.
• Ensuring that the Head of Business Engagement and CAO receive timely and relevant Management information and team updates for internal and external reporting purposes.

Requirements

• Significant experience within the financial services sector, ideally within a wealth management environment.
• Understanding of end-to-end business processes and technological impact on relevant areas.
• Up to date knowledge of the regulatory environment and the challenges affecting Wealth Management.
• Strong data skills, able to review & analyse high volumes of data quickly and efficiently.
• Can determine the most efficient ways to share data with internal stakeholders.
• Able to direct and influence senior colleagues to drive effective decision-making and execution.
• High levels of emotional intelligence and empathy, with the ability to influence at all levels.
• Able to prioritise competing demands and creating simple and effective outcomes in complex situations.
• Strong written and verbal communication skills, experience communicating with a variety of stakeholders across the business.
• Experience working in a business undergoing significant change is highly favourable.
• Knowledge and experience working with Intermediaries is favourable

Benefits

• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team