Claims Manager overseeing primary casualty claims at Starr, a global insurance leader. Leading negotiations and providing information to underwriters while maintaining long - term relationships.
About the role
- Senior Manager leading transformational initiatives within RBC Caribbean Banking’s Transformation Group. Focusing on Deposit Originations Joint Accounts and user-centered design in product development.
Responsibilities
- Lead cross-functional squad(s) through the execution of key Caribbean Banking product transformation roadmap
- Foster and develop Agile expertise and delivery capability and ensure key transformation initiatives are highly competitive to drive growth in target client segments
- Collaborate with GRM, SESC, Sales Leaders, P&CB Operations, Information Technology, Treasury, Legal, Compliance, Fraud and other functions to increase efficiency, profitability and competitiveness and mitigate product risk
- Champion a user-centered design approach across Caribbean Banking
- Play a key leadership role in the development of product strategies for the Personal and Commercial products across the Caribbean
- Ensure alignment of transformational initiatives with RBC Caribbean’s strategic imperatives
- Develop comprehensive business cases and compiles fact bases to drive and influence change
- Oversee forums to maintain a deep understanding of client needs and drivers of loyalty
- Drive initiatives to achieve target client satisfaction scores, resolve client irritants and improve product delivery
- Ensure all escalated client and advisor issues are quickly and fully resolved
Requirements
- University Degree and/or extensive related work experience
- Minimum seven (7) years in Financial Services Industry, with four (4) years of strategy and/or product experience and two (2) years of Product Ownership Experience
- Strategic, growth mindset with excellent knowledge and understanding of the financial industry
- Strong communication and presentation skills
- Experience with communicating financial results and performance to senior leadership
- Strong collaborator with a proven track record of driving change
- Nice to have: Experience working in an Agile environment
Benefits
- Opportunity to Lead in a dynamically changing environment
- The advantage of working with a dynamic, collaborative, and high performing team where initiative and hard work are recognized and rewarded
- Leaders who help your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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