CRM Analyst driving customer satisfaction and strategic engagement at Pmweb. Requires marketing degree and experience in customer management and digital marketing.
About the role
- Customer Success role focusing on technology solutions and client relationships at Ravel. Ensuring customer satisfaction, engagement, and retention through innovation and improvement strategies.
Responsibilities
- Atuar como ponto focal entre cliente e soluções tecnológicas;
- Conduzir reuniões de onboarding e QBR (Reunião Trimestral de Sucesso);
- Identificar oportunidades de melhoria, inovação e novas soluções;
- Criar dashboards e relatórios (Power BI, Excel e apresentações);
- Produzir conteúdos informativos e campanhas digitais;
- Analisar contratos e comportamento da carteira de clientes.
Requirements
- Boa comunicação e pensamento analítico
- Interesse por tecnologia, inovação e dados
- Organização e foco em resultados
- Graduação
- Tecnólogo
- Análise de Dados
- Conhecimento em Produtos e Serviços de TI
- Gestão de relacionamento com o cliente (CRM)
- Onboarding
- Noções de Gestão de Projetos.
Benefits
- VT (Swile)
- VR: R$ 30/dia
- VA: R$ 50/mês
- Plano de Saúde Amil (70% empresa)
- Seguro de vida
- Day off no aniversário ?
- TotalPass.
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