Senior Client Services Officer managing customer queries and complaints at ANZ. Delivering high - quality service and ensuring compliance in Tony Manila Group Capability Center.
About the role
- Client Services Associate working with global clients to facilitate operations of the FHR Exchange. Managing support inquiries and administering onboarding processes with a flexible work environment.
Responsibilities
- Work with global clients to facilitate program operations of the FHR Exchange
- Manage and address support inquiries via telephone and e-mail
- Understand the nuances of client programs and provide best practices
- Ensure the integrity of Client and counterparty contacts database
- Execute administrative tasks for onboarding new clients and workflows
Requirements
- Bachelor’s Degree or equivalent years of work experience required
- Strong written and verbal communications
- Detail oriented and self-motivated
- Exceptional critical and strategic thinking skills
- Excel Proficiency required
- Enterprise B2B support experience a plus
Benefits
- Attractive benefits package with bonus
- Flexible work environment
- Self-managed PTO
- Opportunities to be recognized for contributions
- Team collaboration and support
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