Client Services Associate working with global clients to facilitate operations of the FHR Exchange. Managing support inquiries and administering onboarding processes with a flexible work environment.
About the role
- Conseiller client après-vente au sein du Groupe Jallu-Berthier distribuant des marques automobiles. Assurer l'accueil client, la préparation des rendez-vous et le suivi des réparations.
Responsibilities
- Manage the entire customer relationship (greeting and follow-up)
- Schedule and prepare appointments for after-sales/service customers
- Draft repair orders and work orders
- Proactively propose additional products and services (upselling)
- Act as the liaison between customers and the workshop teams
- Prepare repair estimates and manage customer files
- Issue invoices and process payments
- Handover vehicles to customers
- Build and maintain customer loyalty through strong relationship skills
- Monitor quality and customer satisfaction indicators
- Promote the company and its range of services
- Comply with and enforce hygiene and safety standards
- Ensure compliance with manufacturer-required quality standards
- Contribute to the dealership's brand image
Requirements
- Education: High school diploma to a two-year degree (Bac to Bac+2) in business/commerce or automotive mechanics
- Proven experience as an after-sales/customer service advisor, ideally in the automotive after-sales sector
- Comfortable with customers and proficient in IT/office software
Benefits
- Not specified
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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