About the role

Director of Store Operations at Randa Apparel & Accessories overseeing store operations for multiple brands. Responsible for new store launch, training, and cross-functional project management.

Responsibilities

Lead pre-opening operations planning: readiness checklists, timelines, vendor coordination, equipment/fixture coordination, and go-live execution.
Create and implement store SOPs (opening/closing, cash handling, returns/exchanges, safety, incident response, back-of-house routines).
Oversee daily store operations to optimize service, speed, accuracy, productivity, and cost control.
Build routines for inventory flow, stockroom organization, replenishment, cycle counts, shrink/loss prevention, and store-to-floor execution.
Own POS readiness: configuration support, testing, cashier workflows, returns/exchange rules, discounting/promo execution, and issue triage.
Develop and maintain job aids and troubleshooting guides; coordinate fixes with internal/external partners.
Partner with leadership/HR to staff the store; support workforce planning and scheduling for coverage and productivity.
Design and run training for store team members (customer experience, product knowledge, operational tasks, POS proficiency, safety).
Serve as the operational project lead across stakeholders (Brand, Merchandising, IT/POS, Finance, HR, Facilities, Marketing) to deliver store capabilities and rollouts.
Track operational KPIs (labor, transactions, conversion, shrink, inventory accuracy, returns, customer feedback) and implement improvements based on data.
Identify opportunities to simplify work, reduce friction, and increase store team effectiveness.

5+ years of experience in retail store operations, store management, or retail operations roles.
Demonstrated ability to develop and implement operational procedures/policies and drive consistent execution.
Strong working knowledge of POS systems and front-end store processes (knowledge of Shopify preferred).
Experience with staffing, training, and scheduling in a retail environment.
Proven ability to lead cross-functional projects with multiple stakeholder groups; strong communication and follow-through.
Analytical skills: able to interpret store metrics and translate them into practical action plans.
Experience supporting a new store opening or major store launch/reset.
Experience executing monthly floor sets.
Apparel retail experience (visual standards, merchandising collaboration, fitting room operations).
Familiarity with store audio/content management (Spotify or similar) and brand experience guidelines.

Company provided life insurance, short-term disability, long-term disability, and paid parental leave.
Health, vision, and dental insurance options with low employee contributions.
Commuter benefit plan.
Optional supplemental life insurance, pet insurance, and accident & critical illness insurance are offered at a group discount rate.
401(k).
Unlimited access to our award-winning online fitness and wellness program.