Director of Patient Services managing end - to - end strategy and operational delivery of patient support services at Novartis. Ensuring compliance, performance management, and collaboration across teams in a highly regulated environment.
About the role
- OCS Project Director leading executive oversight in rail electrification projects. Ensuring projects are delivered on time and within budget while managing project teams and client relationships.
Responsibilities
- Support the company’s leadership in business development efforts to bring in new opportunities, as well as supporting new projects through the estimating/bid process.
- Provide executive oversight of all OCS project phases including planning, execution, installation, commissioning, and closeout.
- Lead multiple concurrent projects or large-scale rail electrification programs.
- Develop execution strategies, project delivery plans, and workforce planning models.
- Ensure alignment of project goals with company strategy and business objectives.
- Drive continuous improvement and operational excellence initiatives.
- Provide subject matter leadership in OCS construction, installation, and maintenance practices.
- Ensure compliance with rail electrification standards, engineering designs, and specifications.
- Oversee field operations, construction sequencing, and installation methodologies.
- Monitor quality assurance programs and ensure adherence to technical standards.
- Provide technical guidance on construction methods, materials, and equipment.
- Review drawings, designs, and contract documents to ensure compliance.
- Maintain full P&L accountability for assigned projects.
- Oversee budgeting, forecasting, cost control, and financial reporting.
- Implement contract and claims management strategies to protect company interests.
- Identify risks, change orders, and commercial opportunities.
- Support estimating and bid strategy development.
- Monitor contractual performance of subcontractors and vendors.
- Serve as primary interface with clients, owners, consultants, and regulatory agencies.
- Build and maintain executive-level customer relationships.
- Manage escalations and resolve complex project issues.
- Ensure customer satisfaction and successful project delivery.
- Coordinate with inspectors, engineers, and external stakeholders.
- Champion safety culture and ensure compliance with OSHA and company standards.
- Monitor jobsite safety performance and enforce safety programs.
- Ensure regulatory compliance, permits, and inspections.
- Implement quality assurance and quality control processes.
- Lead and mentor Project Managers, Superintendents, and PMO staff.
- Establish staffing plans and manage workforce competencies.
- Develop leadership capability within project teams.
- Manage performance, training, and succession planning.
- Foster cross-functional collaboration across engineering, procurement, and operations.
- Monitor schedules, productivity, and progress reporting.
- Ensure projects meet cost, schedule, and performance targets.
- Implement project controls including change management and risk management.
- Prepare executive-level project status reports.
- Ensure proper project start-up and closeout documentation.
- Standardize project delivery processes and best practices.
- Improve forecasting, resource planning, and production metrics.
- Implement lessons learned and continuous improvement initiatives.
- Support strategic planning for future rail electrification projects.
Requirements
- Bachelor’s degree in Electrical Engineering, Construction Management, Project Management, or related field (or equivalent experience).
- 10–15+ years of heavy civil, rail, transit, or OCS construction leadership experience.
- Strong experience in OCS installation, rail electrification, or transit infrastructure projects.
- Demonstrated experience managing large construction programs and multiple project teams.
- Strong knowledge of project controls (cost, schedule, change management).
- Experience with contract administration and commercial risk management.
- Ability to interpret construction drawings and technical specifications.
- Proven track record delivering projects on schedule and within budget.
- Strong leadership, communication, and stakeholder management skills.
- Proficiency with Microsoft Office and construction/project management software.
Benefits
- Company events
- Health & Dental Benefits
- Employee Assistance Program
- Employer RRSP match
- Competitive Time Off Policy
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