Associate Director leading clinical diagnostics strategy and development for Regeneron, focusing on companion diagnostic solutions aligned with drug approvals. Collaborating across teams while ensuring regulatory compliance.
About the role
- Director overseeing patient programs in a hybrid role at Sentrex Health Solutions. Responsible for strategic leadership and operational excellence in patient support services.
Responsibilities
- Program Staff Management & Strategic Oversight (Program dependent, coaching, performance management).
- Direct the efforts of the team in developing project plans for the business owner.
- Present strategic and operational plans for the development of key business units, continued company growth and profitability.
- Make recommendations in the development of long-term strategies.
- Participate in strategic and tactical planning sessions.
- Provides strategic direction and influences key program decisions ensuring best outcomes.
- Ensure ongoing profitability of Portfolio of Programs.
- Oversee Program Specific Material Development (WI's, guidance documents).
- Manage the financials of the department, in conjunction with finance.
- Develop RACI for each program (manage the roles of PM/CSM).
- Ensure Program and Customer Service Excellence (employees and clients).
- Business Development (Networking, research, stakeholder relations).
- Lead proposal-writing, contracting, assist in client presentations and pricing.
- Take a primary role in establishing/assigning appropriate account management implementation.
- Oversee QMS (Capa/ Deviations/ Quarterly updates/ key contact for Director, Quality).
- Understands and manages all issues in a manner that is consistent with the Sentrex Mission, Vision, Values and Brand.
- Responsible for all talent management, team motivation, career development and succession planning strategies for team members.
- Ensure a continuous improvement culture is established and encouraged.
- Provide additional support with other duties or projects as may be relevant to this role.
- Perform other duties as may be relevant to the role.
Requirements
- University degree in applicable field.
- Broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations.
- 7 years of relevant experience, 5 years in a progressive management role.
- Experience in the pharmaceutical industry considered an asset.
- Experience in immunology and/or dermatology is an asset.
- General knowledge of reimbursement, patient assistance programs, database elements, functionality and operational policies and processes.
- Understanding of the direction of technology, trends and strategic business impact on key clients.
- Dynamic leader who can energize multi-disciplinary work teams to learn and apply new skills and/or techniques that respond to business needs.
- Knowledge of full-service call center programs.
- Ability to interpret financial data and manage a budget.
- Strong customer/client management background.
- Exceptional project management skills with experience in organizing, planning and executing projects from vision through to implementation.
- Good analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects.
- Critical thinking skills, creative and innovative solutions to internal or external client needs.
- Strong interpersonal and leadership skills; ability to develop and grow talent.
- Strong organizational agility: ability to manage teams through change and lead by example.
- Strong analytical and mathematical skills.
- Strong competency of business acumen.
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- RRSP Matching Program
- Employee & Family Assistance Program
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