Governance Senior Manager providing leadership in managing complaints and legal matters for PFEW. Required expertise in employment law and governance principles, leading a team in a hybrid work environment.
About the role
- Lead and inspire a Corporate Benefits Administration team while delivering outstanding services to clients. Join a forward-thinking department focused on development and collaborative improvement.
Responsibilities
- Support the team in delivering high-quality administration and outstanding service to our corporate clients.
- Ensure team members consistently meet agreed service levels
- Organise and redistribute workloads to maintain efficiency
- Support recruitment and onboarding of new team members
- Deliver training, coaching and maintain full development logs
- Monitor new business and produce management information as required
- Hold regular 1:1 meetings and support performance reviews
- Continuously review processes to identify and implement improvements
- Assist the Head of Corporate with departmental projects
- Highlight opportunities for new projects or improvements
- Ensure all compliance and regulatory requirements are met
- Prepare and maintain client files for new business and renewals
- Support Corporate Benefit Consultants through effective workflow management
- Deliver full administrative duties aligned with the Corporate Benefits Administrator role
- Build and maintain strong, professional client relationships
Requirements
- Proven experience leading or supervising a team
- Background in corporate benefits, employee benefits, or financial services administration
- Excellent organisational skills and the ability to prioritise effectively
- Strong communication skills with a collaborative leadership style
- Confidence in coaching others and supporting their development
- A proactive mindset and commitment to continuous improvement
Benefits
- Work-life balance: Early finish every Friday at 2:15pm, plus flexible hybrid working.
- Generous holiday allowance: 28 days annual leave + bank holidays, plus your birthday off.
- Financial security: 4x salary death-in-service cover, up to 5 years income protection, and 5% employer-matched pension contributions.
- Health & wellbeing: MediCash benefits including 24/7 GP access, mental health support and retail discounts.
- Professional growth: Ongoing training and career development through the Radiant Academy.
- Friendly team culture: Join a collaborative, approachable group of professionals who celebrate both excellence and support.
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