Senior Manager overseeing Ignition - based industrial automation solutions at FORTNA. Leading a team focused on scalable Ignition solutions aligned with organizational goals and best practices.
About the role
- Contact Centre Quality & Training manager leading the UK Customer Experience Team at QVC. Guiding quality assessments and identifying training needs to enhance customer service.
Responsibilities
- Lead and develop the UK Customer Experience 'Quality & Training' Team
- Create a great place to work and deliver an outstanding customer experience
- Guide the delivery of quality assessments and audits
- Identify and fulfill training needs for new and existing team members
- Design and deliver the UK Customer Service & Experience Team Leader functional development programme
- Act as a customer advocate, building strong relationships across the business
- Contribute actively to the UK Senior Contact Centre Team Leadership group
Requirements
- Proven leadership experience, ideally within a contact centre environment
- Strong PC skills, including Excel and PowerPoint
- A people-first approach, with a passion for customer experience and team development
- Ability to build relationships, drive results, and support business goals
- Experience in Quality and Training leadership, formal L&D qualifications/accreditations, and Team Member NPS integration
Benefits
- competitive compensation
- paid time off
- employee assistance program
- parental leave
- paid volunteer hours
- amazing company discounts
- health care benefits starting on day 1 (for US market)
- 401(k) (for US market)
- tuition reimbursement benefits (for US market)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Manager of Product Management leading Front - End Hub product team at McKesson. Focusing on strategy and execution for patient support programs and HCP experience.
Business Development Manager leading B2B broker program at Crypto.com. Bridging liquidity gaps for financial institutions and enhancing digital asset offerings.
General Manager responsible for developing sales and operational strategies in India for A&O IT Group. Leading cross - functional teams to implement end - to - end capabilities based on business objectives.
Senior Property Manager overseeing management and maintenance of multiple retail properties for Brixmor. Responsible for maximizing NOI, tenant relations, and compliance with regulations.
Registered Nurse Care Manager providing in - home assessments and care coordination for members. Collaborating with healthcare teams to develop patient plans and ensure quality outcomes.
Commercial Portfolio Manager supporting loan and deposit portfolios of Relationship Managers. Analyzing financial information, ensuring compliance, and building positive relationships with clients and partners.
RN Manager responsible for managing nursing operations and staff development at Sentara Williamsburg Regional Medical Center. Leading a 24 - hour operation with a focus on effective talent management in nursing.
Care Manager RN connecting high risk members with resources for optimal outcomes at Peak Health. Collaborating on care management and quality improvement within the health plan's medical management team.
Clinical Case Manager providing patient care at AMFM Healthcare in Vienna, VA. Supporting clients through their treatment journey and ensuring appropriate care and interventions.