IT Service Manager ensuring service quality and customer satisfaction for an IT - Service Provider. Involves communication with clients and stakeholders while managing service contracts.
About the role
- Senior Client Development Manager responsible for enterprise account growth and retention at quantilope. Leading strategic partnerships and client success initiatives in a hybrid or remote setting.
Responsibilities
- Own a portfolio of Enterprise Accounts, ensuring consistent value delivery.
- Drive expansion within your accounts by increasing adoption of the full product portfolio.
- Navigate renewal and commercial relationship conversations and collaborate on contract structuring.
- Develop and execute multi-year partnership plans utilizing KPI analysis to manage client health.
- Present comprehensive overviews of quantilope's strategic value to stakeholders.
Requirements
- 6+ Years of Strategic Account Management (SAM) or Enterprise Sales experience in Consumer Insights, ResTech, or specialized data-intensive B2B SaaS.
- Proven success managing and growing Enterprise Accounts.
- Strong attention to detail and sound intuition in problem-solving and delivering client value.
- Ability to articulate business value propositions to various stakeholders.
- Comfortable owning the direction of a portfolio and delivering on commitments.
Benefits
- Flexible work environment: With flexible PTO, flexible working hours and remote/hybrid opportunities.
- Opportunity to work abroad for up to 6 weeks per year.
- Dedicated learning budget for every employee and company-wide workshops.
- Full benefits (health, dental, and vision).
- Support of certified mental health first aiders.
- Quantiwell days: two global mental health days twice a year.
- Commitment to advancing education and awareness within a diverse & inclusive community.
- 401k program and a 3.5% annual match.
- Team offsites, summer and holiday parties.
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