Assistant commercial aux opérations clients, enrichissant un portefeuille clients BTP et assurant leur satisfaction. Gestion autonome des commandes et conseils pour des prestations auprès de clients professionnels.
About the role
- Operations Team Leader managing back-office operations and client communications at Quantanite in Mumbai. Requires strong leadership skills and the ability to drive efficiency in a hybrid work environment.
Responsibilities
- Plan, organize and manage the back-office operations of the assigned clients and be responsible for driving efficiency.
- Be the direct liaison to our client point of contacts, providing hard-hitting business reviews (weekly/monthly/quarterly) that matches data with qualitative insights.
- Manage a high-performing group of team leaders who exceed our client’s expectations and run the accounts self-sufficiently.
- Meet and exceed client-mandated KPI's (Key Performance Indicators) and ensure consistent performance based on a continuous improvement model.
- Ensure the shared services like training, quality assurance, and analytics are implemented properly across the assigned accounts.
- Manage work assignments and allocation of staff based on absence or tardiness.
- Ensure team members follow Quantanite quality process and incorporate Quantanite’s core values in their deliverables.
- Drive weekly meetings with team members, providing coaching and mentoring to improve the quality of delivery to client satisfaction.
- Coordinate with HR to interview and onboard competent resources.
- Oversee and administer client communications.
- Ensure that information security guidelines are followed for all assigned accounts.
- Provide L&D opportunities to team members for professional growth.
Requirements
- Graduate from any recognized University/Institute
- Minimum 5 years of relevant experience
- Strong presentation skills
- Comprehensive job and process knowledge
- Results-oriented with strong quality focus
- Strong cognitive skills
- Ability to conduct MBRs and WBRs
- Experience in client onboarding
- Effective communication
- Strong problem-solving and decision-making skills
- Good time management and organizational skills
- Ability to manage multiple projects/clients
- Flexibility to work night shifts initially and adapt to changing work hours
- English proficiency (Listening, Reading, Writing, Speaking – Advanced)
Benefits
- Comprehensive Training: Tools, resources, and ongoing support for your success.
- Work Mode: Hybrid
- Collaborative Culture: A people-first environment valuing diversity, inclusion, and teamwork.
- Global Impact: Partner with leading global brands to deliver exceptional results.
- Perks and Benefits: Provident Fund & Health Insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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