Analista de Implantação III ensuring efficiency in policy implementation processes for a leading insurance brokerage. Collaborating with clients and insurers for health, life, and group benefits.
About the role
- Service Desk Analyst managing various IT incidents and service requests. Collaborating with users and providing software maintenance in a diverse, innovative company.
Responsibilities
- Receive, classify, log, handle, resolve, and, when not possible, escalate incidents/tickets and service requests to the appropriate support level
- Record details in the ITSM tool to ensure tickets are routed to the correct team
- Advise users on current processes, policies, and procedures
- Update the requester on the progress of their incident/ticket, providing clarifications, guidance, and information
- Perform software configuration and maintenance
Requirements
- Knowledge of Windows and Microsoft Office suite
- Basic understanding of Computer Networks and Information Security
- ITIL certification
- MCITP or MCSE certification
Benefits
- Meal and/or grocery allowance for food purchases and meals 🍴
- Medical and dental insurance so you and your family can stay healthy 💙
- Pharmacy partnerships offering discounts on medications 💊
- Childcare assistance according to current policy 🍼
- Gym membership discounts to encourage exercise 🤸♀️🤸♂️
- Partnership with SESC for a variety of cultural and leisure programs ✈
- Partnerships to support language studies, technology training, and online course platforms 📚
- Payroll-deductible loans with attractive rates plus a financial education program 💰
- Corporate University and learning paths with content on technology, soft skills, market trends, and more 👨💻
- Employee referral program with potential rewards and bonuses 🎁
- Group life insurance ⛑
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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