PMO Analyst responsible for project governance and best practices at Motiva. Ensures effective reporting, stakeholder interaction, and project health monitoring.
About the role
- Analista de Implantação III ensuring efficiency in policy implementation processes for a leading insurance brokerage. Collaborating with clients and insurers for health, life, and group benefits.
Responsibilities
- Plan, structure and lead the policy implementation process with insurers, administrators and clients (health, life, dental, travel and group benefits).
- Plan and organize implementation schedules, ensuring deadlines are met.
- Validate documentation, enrollment data, contractual rules and layouts required by insurers.
- Review and check documents for new contracts prior to submission to insurers and administrators.
- Serve as a point of contact between clients, insurers, administrators and internal departments.
- Review and process life insurance documents, resolve database exceptions and handle all documentation required to open policies.
- Monitor critical implementation processes such as issuance of member ID cards, first invoicing and data updates.
- Responsible for creating and registering new clients and policies in insurers' and administrators' systems.
- Ensure correct setup and verification of issued policies.
- Prepare and present tracking reports, deadline status updates to clients and managers, and implementation metrics.
- Support communication with clients' HR teams and beneficiaries, including information hotlines and alignment meetings.
- Lead the transition (hand-off) process to service and post-sales teams, supporting continuity and relationship quality.
- Ensure all process steps are completed on time, with quality and compliance. Propose continuous improvements to implementation processes by identifying opportunities for efficiency and standardization.
- Act as a technical reference for the team, supporting junior analysts with complex cases.
Requirements
- Bachelor's degree completed or in progress in Administration, Insurance Management, Accounting, Law or related fields;
- Previous experience in insurance, corporate benefits or areas related to implementation processes;
- Experience with insurance/benefits management systems (for example: Quiver);
- Microsoft Office – intermediate to advanced level;
- Strong oral and written communication skills;
- Analytical ability and experience preparing implementation reports;
Benefits
- Flexible Meal/Food Allowance (Flash card)
- Transportation voucher
- Medical coverage – PortoSaúde
- Dental coverage – MetLife
- Online psychological support – Conexa
- TotalPass – access to partner gyms and studios
- Life insurance
- Hybrid work model
- Birthday day off
- Opportunities for growth!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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