Analista de Implantação III ensuring efficiency in policy implementation processes for a leading insurance brokerage. Collaborating with clients and insurers for health, life, and group benefits.
About the role
- Data Analyst extracting and analyzing data for third-party technical assistance operations. Collaborating on performance monitoring and reports for decision-making processes.
Responsibilities
- Extract, consolidate and analyze data from systems, spreadsheets and Data Lake sources, supporting the generation of management and operational information for Positivo's third‑party Technical Assistance network (ATPs).
- Monitor network performance indicators, tracking action results, SLA compliance and the progress of initiatives with ATPs.
- Prepare reports and management presentations in PowerPoint, supporting results monitoring and decision-making for the area.
- Control and track completion of mandatory ATP training, ensuring compliance with defined standards.
- Support the identification and recommendation of the best ATPs for service execution and operational negotiations.
- Manage and close ATP penalty reports, and monitor notifications sent to partners.
- Handle notifications related to SLAs for the Retail, Government and Corporate segments, as well as notifications related to parts.
- Execute and monitor administrative and financial processes for the network, including reversals and provisions, reporting information to the Controllership.
- Operate flows and requests in the Zeev system, ensuring the correct progress of internal processes.
- Implement system processes to de‑accredit network partners from the technical assistance network.
- Develop management tools and dashboards for dynamic monitoring of operational indicators.
- Interact with support areas, contributing to continuous improvement of processes and operational flows.
Requirements
- Bachelor's degree completed or in progress in Business Administration, Accounting, Economics, Engineering or related fields.
- Advanced Microsoft Office (Word, Excel, PowerPoint).
- Experience managing methodical processes, ensuring organization, consistency and completion of steps.
- Knowledge of SAP or another ERP system.
- Knowledge of IT (software and hardware).
- Python and Power BI — a plus.
Benefits
- 🏥 Health and dental plans
- 🧘🏿♀️ Zenklub: health and well‑being platform, including psychological care
- 🧑🏿⚕️ Casa da Saúde: medical and dental consultations, plus clinical exams
- 🏋🏿♀️ Gympass
- 🍴 On‑site cafeteria
- 💊 Pharmacy discount
- 🚑 Medical emergencies: agreement with the health plan for home or phone assistance
- 👨🏿💻 Semi‑flexible working hours
- 👨🏿💻 Hybrid work model
- 👶 Childcare assistance and maternity kit
- **Career and Education**
- 🚀 Discounts at Universidade Positivo (UP) — for employees and dependents
- 📒 Learn more: Professional Development Portal
- 👧 Discounts at Colégio Positivo for employees' children
- **Finance**
- 💰 Profit‑sharing (PPR)
- 👉🏻 Good Card: accepted at more than 130,000 establishments
- ✔️ Life insurance
- 💵 Payroll loan
- **Transport**
- 🚌 Commuter voucher (Vale Transporte) or 🚗 parking
- **Exclusive Discounts**
- 💻 Positivo Partner: website with discounts on our products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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