Senior Corporate Account Manager at CrowdStrike, maximizing customer satisfaction and engagement. Serving as the main contact point and driving new sales growth for regional customers in the cybersecurity space.
About the role
- Revenue Cycle Relationship Manager providing oversight of customer relationships and engaging with RCM clients in behavioral health. Collaboratively manages accounts and ensures effective service delivery.
Responsibilities
- Provide oversight of a customer's revenue cycle relationship and act as the advocate for the customer
- Serve as the primary point of contact for our RCM clients, managing their accounts and driving client engagement
- Collaborate with cross-functional teams to ensure a smooth and efficient onboarding process for new RCM clients
- Continuously monitor key performance indicators (KPIs) and financial metrics for clients, identifying areas for improvement
- Regularly communicate with clients to provide updates on their account status and offer best practices
Requirements
- Bachelor's degree, plus 3 years of related experience in client success, account management in healthcare, or RCM industry; or master’s degree and 1 years of related experience
- Experience in a customer facing role in healthcare with responsibility using EHR applications for medical billing, or Behavioral Healthcare billing
- Experience with state billing requirements and insurance standards across different states
- Exhibits strong RCM knowledge
- Strong software knowledge
- Competent with reporting and data analytics in support of engagement requirements
- Competent in all aspects of Customer and Qualifacts compliance needs – including GAAP, Medicare/payer requirements, and State and Federal mandates
- Strong analytical skills with the ability to interpret data and trends.
- Exposure to behavioral/mental health care strongly preferred.
Benefits
- Qualifacts is an equal opportunity employer
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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