ServiceNow ITAM Developer implementing IT Asset management solutions for leading organizations globally. Design and lead end - to - end implementation of SAM and HAM functionalities in ServiceNow.
About the role
- ServiceNow Administrator responsible for maintaining the ServiceNow platform for QTS Data Centers. Ensuring system stability, user support, and overseeing administrative tasks.
Responsibilities
- Provide administrative support to the ServiceNow user base.
- Monitor and optimize the health, usage, and overall compliance of the ServiceNow platform.
- Identify system deficiencies and divergences from best practice within the production instance.
- Coordinate & execute platform upgrades & maintenance.
- Perform upkeep on existing solutions (e.g. business rules, UI policies, client scripts, ACLs, workflows, dashboard & reporting, data imports, service catalog development, etc.)
- Provide after hours and on-call support, as needed.
- Advise teams on design, development and overall best practice configuration of ServiceNow.
- Assist with the design and configuration of new solutions in ServiceNow.
Requirements
- Bachelor's degree in Computer Science or other related field; specialized training; or equivalent professional experience.
- Three or more years of experience leading, developing, and testing ServiceNow solutions.
- Three or more years of hands-on experience with ServiceNow components such as Service Catalog, Incident, Problem, Change, Asset, Release, Knowledge, Performance Analytics etc.
- Working knowledge of the IT Operations Management (ITOM) suite of capabilities, to include MID deployment, Discovery, CMDB, Orchestration, Event Management, Operations Intelligence, Service Mapping, etc.
- Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features.
- Background in Java Scripting, XML, HTML, AJAX, CSS, JSON, PERL scripting, REST, and/or SOAP.
- Strong understanding of ITSM processes based on ITIL v3.
Benefits
- Roth and Traditional 401(k) matching contributions with immediate vesting
- Every employee is bonus or commission eligible
- Generous PTO, Paid Volunteer Days Plus Floating Holidays
- Stock Purchase Plan (SPP)
- 11 paid Holidays Annually/Holiday compensation when worked
- Pet and Legal Insurance
- Q-Rest Sabbatical Program
- Q-Anniversary Service Award Program
- Parental Leave for primary and secondary caregivers
- Military Benefits Package
- QTS Charitable Matching Gift Program
- QTS Scholarship for Employee Dependents
- QTS Crisis Fund
- Wellness Program
- Tuition Reimbursement Program
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
Location requirements
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