Marketing Pursuit Manager at STV focusing on project management proposals across diverse markets. Leading teams and collaborating to optimize project submissions with strategic client insights.
About the role
- Client Services Technician supporting end-user computing systems at Qorvo. Responsible for imaging, troubleshooting, and supporting executive IT needs.
Responsibilities
- Imaging (through MECM) and provisioning (through Intune) of Windows-based computer systems.
- Providing timely and exceptional Executive/VIP IT support.
- Troubleshooting a variety of issues relating to both computing hardware and software.
- Diligent tracking, labeling, and maintaining of all Build room inventory.
- Engage internal (and potentially external) customers to resolve issues and/or assist with ordering equipment.
- Utilizing command line utilities to install, repair, and configure computer software.
- Accurate tracking of work, issues, resolutions, and time via an internal ticketing system (Service Now).
- Utilizing Microsoft Intune to troubleshoot both Windows workstations and Mobile devices.
- Describing complex IT-related topics to end users and VIPs.
- Keeping up in a fast-changing IT environment.
- Learning to support new technologies and software as needed.
- Troubleshooting, ordering, and maintaining the following: Windows PC Hardware Mobile Phones Printing hardware & software drivers iOS and AndroidOS based mobile devices MacOS computers Docking stations Monitors Various peripherals such as keyboards, mice, headsets, etc…
- Being available after hours and weekends during on call assignments (1 week every 2 months).
- Troubleshooting endpoint networking-related issues.
- Adhering to all corporate IT Security policies.
Requirements
- A minimum of a high school diploma or equivalent
- 4+ years of experience in the IT industry (or an equivalent combination of education and experience)
- Experience troubleshooting computer hardware
- Extensive experience troubleshooting the Windows operating system and a variety of software issues
- Experience documenting work in IT tickets
- Creating and modifying objects in Active Directory
- Performing basic device management tasks in Microsoft Intune
- Experience working in the Windows CLI
- Experience troubleshooting networking issues on a variety of devices (i.e. Windows, iOS, AndroidOS, MacOS, etc.)
- Experience troubleshooting Office products (Word, Excel, Outlook, PowerPoint, etc..)
- Experience utilizing SCCM/MECM and Intune to gather information and resolve issues
- General knowledge of proper IT Security practices
- Associates in Information Technology or equivalent.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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