Lead technical support and operational initiatives for gas distribution systems at NiSource. Assist in mentoring leadership and ensuring safety compliance across multiple operation centers in Virginia.
About the role
- Scheme Operations Analyst supporting operational excellence at Low Carbon Contracts Company. Responsibilities include document control, stakeholder coordination, and risk management.
Responsibilities
- Provide secretariat and administrative support for operational meetings and team activities
- Document management and control on behalf of the Operations Hub
- Developing internal document management governance for internal stakeholders
- Ensuring formatting and presentation consistency across documents and outputs and performing periodic reviews
- Supporting operational data analytics and validation
- Risk log management and upkeep
- Producing report summaries of risks, issues, and KPIs ahead of governance meetings
- Inbox and service desk management
- Triage and categorisation of queries. Routing queries and requests to relevant teams
- Stakeholder coordination and maintenance of stakeholder lists
- Supporting continuous improvement activities and operational projects
Requirements
- Pro-active problem solving
- Strong organisational skills, with the ability to manage multiple tasks and priorities
- Good attention to detail, particularly in document preparation, formatting, and version control
- Strong written and verbal communication skills
- Ability to communicate effectively with a range of stakeholders, including senior leadership
- Able to grasp complex concepts and capture key information without knowing the subject matter
- Able to use logic and reasoning to identify improvements or alternative solutions to problems
- Self-starter: Comfortable working with limited guidance and minimal supervision
- Ability to work with data at a basic level (e.g., data entry, validation, simple spreadsheets)
- Competent with Microsoft Office applications (Excel, Word, PowerPoint, Outlook)
- Comfortable learning new systems, platforms, and workflows.
- Positive attitude, willingness to learn, and proactive approach to problem‑solving
- An interest in automation and automation tools
- Ability to explain technical scenarios/issues to non-technical audience
- Knowledge and understanding of business processes
- Qualification or training in ISO 9001, ISO 27001, or a similar document management / quality management system
- Experience using document management platforms (e.g., SharePoint, Confluence)
- Experience coordinating meetings or supporting governance forums
- Understanding of the current UK energy policy landscape and regulations
Benefits
- Annual performance based bonus, up to 10%
- 25 days annual leave, plus eight bank holidays
- Up to 8% pension contribution
- Financial support and time off for study relevant to your role, plus a professional membership subscription
- Employee referral scheme (up to £1500), and colleague recognition scheme
- Family friendly policies, including enhanced maternity leave and shared parental leave
- Free, confidential employee assistance, including financial management, family care, mental health, and on-call GP service
- Three paid volunteering days a year
- Season ticket loan and cycle to work schemes
- Family savings on days out and English Heritage, gym discounts, cash back and discounts at selected retailers
- Employee resource groups
Job title
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