Program Manager responsible for engineering and administrative support services at Hanscom Air Force Base. Modernizing Ground - Based Radar systems to enhance missile and satellite detection capabilities.
About the role
- Program Manager leading Customer Acquisition Platform for Card business at a top financial institution. Overseeing platform roadmap, production support, and client relationships.
Responsibilities
- Own and manage the platform roadmap, including prioritization, release planning, stakeholder alignment, and delivery.
- Lead enhancement initiatives, intake management, backlog grooming, and sprint planning in partnership with engineering, product, and QA teams.
- Oversee end-to-end production support, including monitoring, triaging issues, coordinating RCA, and driving resolution to prevent recurrence.
- Establish and run steady-state governance cadences including weekly status / backlog review meetings, monthly steering committee or roadmap updates, quarterly strategic business and platform performance reviews.
- Ensure the client is well-informed, aligned, and satisfied through proactive communication, transparency in execution, and reliable delivery.
- Serve as the primary point of contact, driving consistent and trusted leadership across technology, operations, and business counterparts.
- Utilize credit card and customer acquisition expertise to guide capability development, funnel optimization, and innovation opportunities.
- Track and report on KPIs, platform health metrics, conversion funnel performance, SLA adherence, production stability, and delivery velocity.
- Build strong cross-functional and leadership relationships to expand opportunities and grow platform usage across business lines.
- Maintain clear documentation, program updates, dashboards, and executive-level communications.
Requirements
- 8–10 years of Program / Platform Management experience, including delivery leadership for enterprise-scale products or digital programs.
- Mandatory experience in banking, with preference for cards, consumer lending, or customer onboarding/acquisition.
- Proven track record of managing client-facing delivery, including running governance cadences and executive-level communications.
- Strong understanding of the credit card acquisition funnel—prospecting, pre-screening, pre-qualification, application initiation, and onboarding.
- Ability to influence and collaborate across engineering, product, data, compliance, and business teams.
- Strong analytical skills with experience converting KPIs and platform metrics into insights and action.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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