Resolution Specialist in Contact Center managing high volume customer inquiries via phone and chat. Collaborating with associates to resolve issues in a customer - focused environment.
QG
Hybrid Working Student Call Center, m/f/d
Posted 3 weeks ago
About the role
- Werkstudent im Call Center für einen Dienstleister in Berlin. Verantwortlich für Terminvereinbarungen, Kundenkommunikation und Datenpflege.
Responsibilities
- Scheduling appointments for house connections
- Telephone and written communication with our customers
- Receiving and handling customer complaints
- Maintaining and updating data in client portals
Requirements
- Proficient in MS Office and experienced in data maintenance
- Structured and organized working style
- Strong customer service orientation and professional demeanor
- Very good German language skills
- IT skills are a plus
Benefits
- Being part of a successful team
- High-quality technical equipment
- Flexible working hours and the option to work remotely according to our guidelines
Job title
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Experience level
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Location requirements
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