Programme Manager responsible for leading client change delivery, maintaining alignment with client strategies while working in a hybrid model with regular office visits. Focus on delivery excellence and team leadership.
About the role
- Business Program Manager leading the New Insurance Platform for QBE across AUSPAC. Ensuring alignment of business objectives, scope, and transformation strategy with senior stakeholders.
Responsibilities
- Acting as the senior business owner for the program, you will shape how we design, build and transition to a new platform that supports our future growth.
- Working across product, operations, and transformation teams, you’ll lead through complexity, ensuring strong governance, clear direction, and successful outcomes.
- Act as the accountable business owner for the New Insurance Platform, ensuring delivery aligns to business objectives, scope, and transformation strategy.
- Lead end-to-end discovery, defining business processes, product requirements, data impacts, and regulatory considerations.
- Oversee product streams across multiple tranches, ensuring alignment between product intent, platform capability, and business outcomes.
- Own and drive the business readiness approach, ensuring teams are prepared for go-live across all impacted business areas.
- Manage governance, risk, and issues, including RAID oversight and providing clear executive decision support.
- Lead senior stakeholder engagement across QBE, Elders, and delivery partners, while supporting go-live decisions and transition into BAU and hypercare.
Requirements
- Experience leading large-scale business transformation programs within complex organisations (ideally insurance or financial services)
- Strong experience owning discovery, business readiness, and operating model change
- Proven ability to work as a senior counterpart to technology delivery, influencing across business and delivery teams
- Deep understanding of governance, risk management (RAID), and executive decision frameworks
- Exceptional stakeholder engagement skills, with the ability to influence at executive level
- Strong commercial judgement and the ability to navigate complexity, ambiguity, and competing priorities
Benefits
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- A range of discounts on insurance products, car hire, hotels, goods and services
Job title
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Experience level
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Not specified
Degree requirement
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