Technical Training Specialist responsible for delivering training on ASTRO25 Infrastructure and user instruction. Collaborating with teams to ensure effective training delivery and customer satisfaction.
About the role
- Instructional Designer creating innovative digital learning solutions for QBE Insurance's AUSPAC Claims business. Focused on effective storyboarding and engaging content development in a collaborative environment.
Responsibilities
- Design and develop effective and engaging storyboards and digital learning content aligned to Property and Liability claims capabilities
- Partner closely with AUSPAC Claims SMEs and learning leads to translate complex claims concepts into clear, practical learning experiences
- Think differently in how we leverage digital adoption platforms and emerging tech options make learning easier and more accessible for our people
- Ensure learning content aligns with agreed skills frameworks, proficiencies and priority claims capabilities
- Play a key creative role in defining our learning approach and team brand by designing the look and feel of our training solutions
- Maintain design standards and governance for digital learning assets
- Bring contemporary learning practices and “outside‑in” thinking into claims learning design
Requirements
- Experience designing learning solutions and developing detailed learning storyboards, through digital learning application including Articulate, MS365, and Vyond
- Experience partnering with business SMEs and translating operational content into learning interventions
- An excellent communicator who can quickly establish strong relationships with multiple stakeholders
- Understanding of capability frameworks and their use in workforce upskilling
- Knowledge of contemporary learning theories and learning practices eg human centred design and social learning
Benefits
- 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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