Outside Account Executive for APS selling innovative payroll and HR solutions. Responsible for prospecting, lead generation, and client onboarding.
About the role
- Kundenbetreuer B2B managing DKB inquiries for credit and debit cards at qards. Collaborating with departments to analyze requirements and implement improvements in processes.
Responsibilities
- Provide telephone and written support to DKB and respond to and coordinate all inquiries within qards' scope of services (e.g., prevention and complaints management, IT, regulatory matters, etc.)
- Analyze (new) requirements from our client and coordinate with the relevant specialist departments
- Prepare proposals, decision papers and contract amendments in close cooperation with the specialist departments and the legal team
- Moderate customer meetings and workshops and prepare the resulting documentation
- Develop and implement new processes and identify opportunities to improve existing workflows
Requirements
- Completed commercial/vocational training and several years of professional experience in the payments or banking sector, or in B2B customer support in similar industries
- Strong customer and service orientation, with a friendly, articulate and confident manner
- Experience in process and quality management combined with good technical understanding and strong analytical and conceptual skills
- Structured and independent way of working
- IT affinity and experience in project work
- Very good MS Office skills (especially Excel)
- Business-fluent German and good English skills
- Clean basic police certificate (no entries) and a signed internal declaration confirming orderly financial circumstances
Benefits
- 30+ days annual leave
- Flexible working hours (flexitime)
- Option to work remotely up to 80% (home office)
- Extensive development and training opportunities
- Prepaid card (Edenred) with regular tax-free top-ups
- Health programs
- Modern canteen with meal subsidy, plus complimentary coffee, tea and water
- Free counseling through the Employee Assistance Program for you and your dependents
- Additional benefits such as company bike (JobRad), employee discounts, etc.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Outside Account Executive selling APS’s innovative payroll and HR products. Join a team dedicated to making workforce management easier and grow your career.
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