Prime Client Services Analyst in Enterprise Managed Services supporting operations for domestic and international clients. Focus on operational workflows and case management using Salesforce and JIRA.
Responsibilities
Serve as a key member of our global 24/7 operating team
Support the institutional clients with user additions and modifications
Utilize Salesforce to receive cases requiring action
Utilize JIRA to facilitate approval
Requirements
University degree in Finance, Business, or related field
4+ years in handling operational workflows
Proficiency in English allowing for fluent communication both verbal and written
Strong proficiency in Salesforce case management
Strong communication skills
flexibility
adaptability
Nice to have: Proficiency in German, or French, or Italian allowing for fluent communication both verbal and written
Benefits
Work flexibility – hybrid working model (min. 2 days in the office per week)
workation
sabbatical leave
Development and upskilling - our full support during onboarding process
mentoring from experienced colleagues
training sessions
workshops
certification co/financed by PwC
conversations with native speaker
Wide medical and well-being program - a medical care package (incl. physiotherapy, discounts on dental care)
coaching
mindfulness sessions
psychological support
education through dedicated webinars and workshops
financial and legal advice
Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages)
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