Account Representative responsible for maximizing sales of lift trucks and Crown Insite products. Seeking to enhance business relationships and sales strategies in a specified territory.
About the role
- Junior Account Manager at Puzzel supporting Nordic Commercial Account Management team. Managing day-to-day customer changes and upsell opportunities for B-segment customers in a hybrid setup.
Responsibilities
- Managing "Moves, Adds, Changes, and Reductions accurately and efficiently
- Ensuring all changes follow internal processes and are logged correctly in our systems
- Coordinating with internal teams (Support, Finance, Product) when needed to ensure smooth delivery
- Keeping customers informed and updated throughout the process
- Helping customers understand their current setup and guiding them towards best-practice.
- Ensuring customer contract details, contacts, and key information are continuously updated and maintained in the CRM
- Managing small to mid-size upsell opportunities from qualification to close
- Identifying additional licensing, channels, or features that help customers get more value from Puzzel
- Making sure opportunities are never missed
- Providing quotes, commercial documentation, and product information
- Tracking renewal dates and preparing renewal documentation
- Supporting conversations around updated MSAs, new packages, and annual upfront billing
- Maintaining accurate opportunity records in the CRM
- Ensuring the pipeline is clean, up-to-date, and aligned with team targets
- Following up with customers and prospects after events, webinars, and outbound campaigns to progress interest and identify potential opportunities
Requirements
- Native level fluency in Swedish
- Experience in SDR, New Business Sales or Commercial Account Management in the SaaS industry.
- Experience working with a SaaS offering.
- Good communication and presentation skills.
- Ability to analyse data and present insights to clients.
- Proven experience providing excellent client service combined with revenue-oriented awareness.
- Familiarity with CRM software and contact centre technologies.
Benefits
- Gift on your birthday
- Annual Summer and Christmas parties
- Excellent development opportunities and a great company culture
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Account Representative responsible for maximizing sales of lift trucks and related products in specified territory. Developing accounts and business relationships while consulting and problem - solving.
Account Representative driving sales of lift trucks and Crown Insite products within a territory. Developing business relationships and conducting sales presentations to meet objectives.
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