Sales & Account Manager developing and maintaining relationships with Defense customers. Collaborating with Sales & Business Development to identify and implement new business opportunities.
About the role
- Junior Account Manager at Puzzel supporting Nordic Commercial Account Management team. Managing day-to-day customer changes and upsell opportunities for B-segment customers in a hybrid setup.
Responsibilities
- Managing "Moves, Adds, Changes, and Reductions accurately and efficiently
- Ensuring all changes follow internal processes and are logged correctly in our systems
- Coordinating with internal teams (Support, Finance, Product) when needed to ensure smooth delivery
- Keeping customers informed and updated throughout the process
- Helping customers understand their current setup and guiding them towards best-practice.
- Ensuring customer contract details, contacts, and key information are continuously updated and maintained in the CRM
- Managing small to mid-size upsell opportunities from qualification to close
- Identifying additional licensing, channels, or features that help customers get more value from Puzzel
- Making sure opportunities are never missed
- Providing quotes, commercial documentation, and product information
- Tracking renewal dates and preparing renewal documentation
- Supporting conversations around updated MSAs, new packages, and annual upfront billing
- Maintaining accurate opportunity records in the CRM
- Ensuring the pipeline is clean, up-to-date, and aligned with team targets
- Following up with customers and prospects after events, webinars, and outbound campaigns to progress interest and identify potential opportunities
Requirements
- Native level fluency in Swedish
- Experience in SDR, New Business Sales or Commercial Account Management in the SaaS industry.
- Experience working with a SaaS offering.
- Good communication and presentation skills.
- Ability to analyse data and present insights to clients.
- Proven experience providing excellent client service combined with revenue-oriented awareness.
- Familiarity with CRM software and contact centre technologies.
Benefits
- Gift on your birthday
- Annual Summer and Christmas parties
- Excellent development opportunities and a great company culture
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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