Program Manager managing Multi-Family New Construction Program at Puget Sound Energy. Driving participation in energy efficiency programs through collaboration with developers and stakeholders
Responsibilities
Manage sizable customer-facing program(s) with complex scope and substantial budget.
Develops and manages all program related activities including goal and target setting, budget planning, and program direction.
Monitors program progress to ensure achievement of annual targets within budget while minimizing monthly variances through accurate forecasting.
Developing cost effective product specifications, such as energy savings measures, through custom calculations or regionally developed deemed values.
Drives program planning activities including strategic program direction and implementation as well as business case development.
Conducts market research, critically analyzes multiple data sources, and incorporates best practices into program design.
Develops strategic concepts and consistently pursues innovation.
Manages third party vendor relationships including scope and contract management, budget negotiation, and vendor performance against key performance indicators.
Manages and fosters positive relationships with trade professionals and internal/external stakeholders.
Evaluates customer issues, proposes solutions, and manages customer expectations while providing excellent customer service.
Managing the successful implementation of marketing and outreach strategies with both internal and external stakeholders.
Works with senior management to maintain consistency across department.
Requirements
5 years of experience in a program coordination and/or management
Demonstrated experience managing a project or portfolio of projects including scope, budget, forecasting, dependencies, schedule, and risks
Excellent communication skills including verbal, written, and presentation
Computer skills and aptitude, advanced-level knowledge of MS Word, Outlook, Excel and PowerPoint
Ability to bring together various resources to work collaboratively and identify integration opportunities
Demonstrated ability to analyze and provide solutions to complex problems
Experience coordinating and managing relationships with outside vendors
Demonstrated experience creating and implementing quality control processes
Experience with trade organizations and/or community outreach
Excellent customer service skills
Knowledgeable in accounting, finance, and/or mathematics principles
Exceptional attention to detail.
Benefits
Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance.
Additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare.
Employee assistance program (EAP).
401(k) investment option and a cash balance retirement plan.
Paid Time Off (PTO) and Paid Holidays throughout the calendar year.
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