Digital Solutions Business Manager at Elevance Health leading analysis and partnership on digital health solutions. Evaluating product lines and financial viability across engineering, IT, and finance.
About the role
- Change Manager leading CRM & BI integration ensuring strategic alignment. Collaborating with multiple stakeholders in São Paulo for project governance and business impact analysis.
Responsibilities
- Lead the rollout of the CRM & BI integration from a business perspective, ensuring strategic alignment among all stakeholders;
- Establish and run project governance, including rituals, cadences, committees, and executive reporting;
- Serve as the communication focal point between commercial teams, trade, growth, IT, external partners and the dealer network;
- Map business impacts, dependencies, risks, and engagement requirements for the dealer network;
- Coordinate rollout waves, ensuring network readiness, entry and exit criteria, and tracking of KPIs;
- Monitor the project pilot, consolidate learnings and translate them into guidelines for the scaling phase;
- Create and manage communication materials, executive presentations, playbooks and adoption journeys;
- Support change management by promoting engagement, understanding, and adoption of the new process;
- Monitor progress, adoption, and business impact metrics, reporting status and risks clearly;
- Act in a consultative manner, facilitating decisions and alignments among different stakeholders;
- Hybrid role based in São Paulo for on-site client meetings on Tuesdays. Candidates living elsewhere will be considered and the frequency of client visits will be evaluated.
Requirements
- Functional knowledge of Salesforce, with an understanding of the commercial journey (lead → proposal → sale);
- Knowledge of the dealership ecosystem and CRM/DMS processes;
- Experience in project management and rollout governance, including waves, readiness and exit criteria;
- Knowledge of Change Management best practices, structured communication and stakeholder engagement;
- Familiarity with integrations between business systems and use of data/BI for decision-making;
- Preferred: Knowledge of commercial and operational metrics in the automotive sector.
- Behavioral skills: Excellent communication and ability to engage with diverse audiences (executives, internal teams, partners and the dealer network); strong change leadership, conflict management and negotiation skills; organization, analytical mindset and ability to structure complex information; ability to translate technical topics into clear, business-oriented messages; consultative, empathetic and results-oriented attitude; autonomy, sense of responsibility and delivery focus.
Job title
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