Hybrid Change Manager – Specialist

at Compass

• Job title: Change Manager – Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Change Manager leading CRM & BI integration ensuring strategic alignment. Collaborating with multiple stakeholders in São Paulo for project governance and business impact analysis.

Responsibilities

• Lead the rollout of the CRM & BI integration from a business perspective, ensuring strategic alignment among all stakeholders;
• Establish and run project governance, including rituals, cadences, committees, and executive reporting;
• Serve as the communication focal point between commercial teams, trade, growth, IT, external partners and the dealer network;
• Map business impacts, dependencies, risks, and engagement requirements for the dealer network;
• Coordinate rollout waves, ensuring network readiness, entry and exit criteria, and tracking of KPIs;
• Monitor the project pilot, consolidate learnings and translate them into guidelines for the scaling phase;
• Create and manage communication materials, executive presentations, playbooks and adoption journeys;
• Support change management by promoting engagement, understanding, and adoption of the new process;
• Monitor progress, adoption, and business impact metrics, reporting status and risks clearly;
• Act in a consultative manner, facilitating decisions and alignments among different stakeholders;
• Hybrid role based in São Paulo for on-site client meetings on Tuesdays. Candidates living elsewhere will be considered and the frequency of client visits will be evaluated.

Requirements

• Functional knowledge of Salesforce, with an understanding of the commercial journey (lead → proposal → sale);
• Knowledge of the dealership ecosystem and CRM/DMS processes;
• Experience in project management and rollout governance, including waves, readiness and exit criteria;
• Knowledge of Change Management best practices, structured communication and stakeholder engagement;
• Familiarity with integrations between business systems and use of data/BI for decision-making;
• Preferred: Knowledge of commercial and operational metrics in the automotive sector.
• Behavioral skills: Excellent communication and ability to engage with diverse audiences (executives, internal teams, partners and the dealer network); strong change leadership, conflict management and negotiation skills; organization, analytical mindset and ability to structure complex information; ability to translate technical topics into clear, business-oriented messages; consultative, empathetic and results-oriented attitude; autonomy, sense of responsibility and delivery focus.