Hybrid Senior Appeals Analyst

at Prudential Financial

• Job title: Senior Appeals Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: $69,200 - $103,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Newark, United States

About the role

• As Senior Appeals Analyst, evaluate disability claims appeals and manage complex caseload. Engage with internal and external experts to enhance performance at Prudential.

Responsibilities

• Manage assigned caseload of complex disability appeals.
• Utilize specialty resources effectively to include internal and external clinical, vocational, and legal experts.
• Demonstrate industry leading customer service internally and externally.
• Administer and expertly apply contractual provisions.
• Demonstrate excellent organizational and time management skills resulting in a well-balanced workflow.
• Demonstrate sound judgment in the development of differentiated appeals plans leading to optimal outcomes.
• Provides direct feedback to appropriate parties as required on claim handling.
• Identify opportunities for improved claim management across the organization.

Requirements

• 3-5 years' experience in Long Term Disability claims required.
• Demonstrated superior customer service skills.
• Excellent verbal and written correspondence skills.
• Successful analytical and critical thinking skills required.
• Demonstrated collaboration and ability to partner inter-departmentally.
• Ability to work independently to manage difficult interactions.
• Proficiency in Microsoft Office.
• Aptitude to learn and integrate new technology into workflow.
• Experience with Short Term Disability and Life WOP claims is preferred.
• Prior appeals experience preferred.
• College degree preferred.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance.
• Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.