Hybrid Call Center Representative

Posted last month

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About the role

  • Call Center Representative at Providence supporting members navigating the managed care system and resolving customer inquiries through multiple channels.

Responsibilities

  • Support the Call Center Team and internal departments by advocating on behalf of members.
  • Help members navigate through the managed care system.
  • Resolution of customer inquiries through multiple channels.
  • Data entry to maintain computer systems.
  • Upkeep of resources to remain current.
  • Coordination of special projects and events.

Requirements

  • 2 years Customer service environment.
  • Basic MS Windows, Excel, Word, and Outlook experience.
  • Experience in a Healthcare setting. (preferred)
  • Customer service experience in a managed care environment. (preferred)
  • IDX experience. (preferred)

Benefits

  • Comprehensive benefits package including health care benefits (medical, dental, vision)
  • 401(k) Savings Plan with employer matching
  • Life insurance
  • Disability insurance
  • Time off benefits (paid parental leave, vacations, holidays, health issues)
  • Voluntary benefits
  • Well-being resources

Job title

Call Center Representative

Job type

Experience level

JuniorMid level

Salary

$24 - $30 per hour

Degree requirement

High School Diploma

Location requirements

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