Contact Center Specialist I supporting client interactions for financial inquiries. Providing quality customer service through inbound calls in a flexible work environment.
About the role
- Call Center Representative at Providence supporting members navigating the managed care system and resolving customer inquiries through multiple channels.
Responsibilities
- Support the Call Center Team and internal departments by advocating on behalf of members.
- Help members navigate through the managed care system.
- Resolution of customer inquiries through multiple channels.
- Data entry to maintain computer systems.
- Upkeep of resources to remain current.
- Coordination of special projects and events.
Requirements
- 2 years Customer service environment.
- Basic MS Windows, Excel, Word, and Outlook experience.
- Experience in a Healthcare setting. (preferred)
- Customer service experience in a managed care environment. (preferred)
- IDX experience. (preferred)
Benefits
- Comprehensive benefits package including health care benefits (medical, dental, vision)
- 401(k) Savings Plan with employer matching
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
Job title
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Experience level
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Degree requirement
Location requirements
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