Head of Operations for FNBO's Wealth Division, overseeing operational excellence and transformation. Managing cross - functional teams to deliver exceptional client experiences and regulatory compliance.
About the role
- Assistant General Manager supporting automotive market operations at Protech Automotive Solutions. Driving market growth while ensuring operational excellence and customer satisfaction across designated market.
Responsibilities
- Responsible for assisting the General Manager with the overall operation of the assigned market
- Ensure technicians have the support and resources necessary to complete their work safely, efficiently, and in accordance with company and industry standards
- Actively drive market growth by identifying, developing, and maintaining strong relationships with third-party customers
- Work to capture new business opportunities and strengthen partnerships with existing clients
- Support the General Manager in ensuring operational excellence that drives customer satisfaction, retention, and expansion
- Manage and support field resources within the designated market
- Ensure all teammates receive the required training, certifications, and ongoing development necessary to perform their roles successfully
- Provide feedback on teammate performance and support development partnership with the GM
- Monitor sales performance, workflow, and overall production to ensure operational efficiency
- Perform quality control reviews for field operations and file reviews to ensure estimate accuracy
- Develop an understanding of budgets and operational metrics to support financial goals
- Build and maintain strong client relationships through consistent communication and engagement
- Overall support in areas where the market GM requires assistance as needed
Requirements
- 2+ Years in automotive mobile repair industry preferred
- Experience in auto repair industry or managing a mobile work force
- Must be at least 21 years of age
- Must have a valid driver’s license and ability to pass MVR/Background check
- Understanding /knowledge of repair process, procedures, and service info
- Capable of effectively prioritizing and multitasking over a large geography
- Excellent communication skills and the ability to delegate when required
- Personable and friendly demeanor with a world class customer service approach to internal and external customers
- Maintains a well-groomed and professional appearance
- Must be able to lift 60 pounds independently
- Travel may be required for continuing education and certification training
- Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping
- Requires frequent driving of company and customer vehicles
- May have exposure to fumes, dust, and chemicals
- Ability to work in a shop environment in inclement weather
Benefits
- Health care packages
- 401K
- Company vehicle provided to mobile technicians
- Cell phone for work
- Laptop for work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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