Head of Operations for FNBO's Wealth Division, overseeing operational excellence and transformation. Managing cross - functional teams to deliver exceptional client experiences and regulatory compliance.
About the role
- Operational Excellence & Standards Leader improving service delivery and transformation initiatives for GE Vernova. Leading operational excellence and building a culture of continuous improvement across North America.
Responsibilities
- Lead operational excellence initiatives across the North America OM&U region to improve productivity, service execution, and business performance
- Develop and implement strategies to optimize end-to-end service operations, including planning, resource utilization, workflow efficiency, and execution consistency
- Establish operating rhythms, performance reviews, and management systems to drive accountability and results
- Partner with regional and functional leaders to identify operational gaps, remove barriers, and implement scalable solutions
- Drive standard work, process discipline, and performance management across service operations
- Lead the deployment of lean methodologies across the organization, including kaizen, value stream mapping, daily management, visual management, standard work, problem solving, and root cause analysis
- Build and execute a multi-year lean roadmap aligned with business priorities and customer outcomes
- Facilitate continuous improvement events and coach teams to identify waste, improve flow, and reduce process variation
- Develop sustainable lean operating systems that improve safety, quality, delivery, and cost performance
- Champion a culture of continuous improvement at all levels of the organization
- Translate business strategy into operational priorities, metrics, and execution plans
- Use data and analytics to assess performance, identify trends, and prioritize improvement opportunities
- Drive KPI ownership across the organization, including service productivity, cycle time, first-time fix, cost performance, on-time delivery, and customer satisfaction
- Support annual operating planning and strategic initiatives with operational insights and execution rigor
- Provide regular business updates to senior leadership on progress, risks, and outcomes
- Lead organizational change efforts associated with process transformation and operating model improvements
- Coach leaders and teams in lean principles, problem-solving methods, and continuous improvement behaviors
- Build organizational capability through training, mentoring, and the development of lean leaders across the region
- Influence cross-functional stakeholders and foster alignment in a matrixed environment
- Promote a culture grounded in safety, accountability, teamwork, and customer focus.
Requirements
- Bachelor’s degree in Business, Engineering, Operations, Supply Chain, or related field
- 10+ years of progressive leadership experience in operations, services, manufacturing, supply chain, continuous improvement or related field
- Ability and willingness to travel across North America 10% as needed
- Significant experience leading lean transformation and operational excellence initiatives in a complex, multi-site organization
- Demonstrated success driving measurable business improvements in productivity, quality, cost, and delivery
- Strong experience with lean tools and methodologies, including kaizen, value stream mapping, root cause problem solving, and daily management systems
- Experience leading cross-functional teams and influencing senior stakeholders in a matrixed environment
- Strong business acumen, analytical skills, and ability to use data to drive decisions
- Excellent communication, facilitation, and leadership skills.
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Barista preparing and serving beverages and food at a specialty coffee shop. Delivering exceptional customer service and maintaining high standards of product knowledge.
Intern providing support in data entry and document logging for misroute cases at Teleport. Role focused on accuracy and supporting logistics operations in Southeast Asia.
Order Operations Specialist managing compliance and operational excellence for sales teams at Smartsheet. Analyzing complex deals and collaborating with cross - functional teams in a multinational environment.
Private Client Operations Intern assisting with process improvement and client engagement initiatives at Toyota Insurance. Focus on automation, data management, and operational efficiency within the insurance sector.
Senior Commercial Operations Contract Manager for GE Vernova, focusing on contract negotiations and risk management in energy solutions. Collaborating with cross - functional teams to ensure compliance and value creation.
Operations Executive supporting daily US polymer distribution operations at Tricon. Managing logistics, order processing, and ERP updates in a hybrid work environment.
Lead cross - functional teams to enhance retention and growth strategies for Gartner’s largest clients. Oversee strategic initiatives and collaborate with senior leaders across the organization.
Transaction Management Ops Analyst at Bank of America responsible for securities settlement and transactions. Ensuring accuracy and compliance in financial operations and risk assessment.
Order Fulfillment Manager managing the fulfillment process in a global leader in materials engineering. Collaborating cross - functionally to ensure customer satisfaction and effective order management.