Customer Success Manager enhancing value for clients using secure communications at Wire. Collaborating with teams to ensure client satisfaction and product adoption across DACH region.
About the role
- Inside Account Manager supporting sales activities in the CEE region at Progress, driving communication and renewals management with clients.
Responsibilities
- Support of Sales Activities: Participates in the process of selling the company’s products and services within the CEE region.
- Prepares price quotes, communicates with customers and partners, and assists account managers with preparing sales materials.
- Renewals Management: Ensures preparation and processing of parts of the renewal pipeline.
- Monitors upcoming license expirations and communicates with customers about renewal options.
- Closely collaborates with colleagues on coordinating and managing the renewal process.
- Partner Management: Supports the development of the partner network and maintains relationships with existing partners.
- Assists in identifying new partners, provides information about products, pricing, and promotional activities.
- Participates in partner marketing initiatives.
- Customer Communication: Provides consultations related to products, licensing, and technical questions.
- Responds to customer requests via email and phone and relays relevant feedback to internal teams.
- Product and Market Knowledge: Monitors product line updates, technology trends, and competitor activities.
- Shares acquired insights with the sales team.
- Reporting and CRM Administration: Maintains accurate and up‑to‑date records in Salesforce (or another CRM).
- Prepares regular overviews of activities, results, and development of sales opportunities.
- Team Collaboration: Cooperates with marketing, technical support, finance, and other internal teams.
- Actively participates in team meetings and shares market findings.
Requirements
- Experience in sales, customer support, or partner management
- Ability to communicate effectively by phone and email
- Proficiency with CRM systems (Salesforce is an advantage)
- Strong planning, organizational, and task‑completion skills; attention to detail
- English at a communicative level, minimum B2
- Czech or Slovak at a communicative level
- Experience in the IT or SaaS segment (additionally beneficial)
- Experience with renewals and licensing models (additionally beneficial)
- Knowledge of channel sales (additionally beneficial)
- Knowledge of Bulgarian or Polish (additionally beneficial)
Benefits
- Generous remuneration package
- Employee Stock Purchase Plan Enrollment
- 5th week of vacation
- Birthday day off
- Extra time off for service anniversaries
- Community service time off
- International Women’s Day – March 8 is an official holiday for all employees
- Risk life insurance
- Flexible working hours and work-from-home options
- Meal allowance
- Flowmon Benefit Program (Cafeteria) – can be used for leisure and wellness, pension insurance, or a co-funded Multisport card
- Relaxation zone and drinks & fruits in the workplace
- Company-wide events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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