Hybrid Senior Manager, Payroll Payment Operations

Posted 20 hours ago

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About the role

  • Senior Manager overseeing Payroll Payment Operations at Progressive Leasing. Managing team activities and driving operational efficiency in financial management processes.

Responsibilities

  • Manage the day-to-day functions of the Payroll Payment Operations team, ensuring all processes are completed accurately and timely
  • Set SMART goals and objectives for team members and monitor progress and provide routine feedback for improvement and development.
  • Allocate workload according to individual competencies and interests
  • Ensure team is performing at optimal levels by establishing and monitoring KPIs and SLAs, and overseeing their interactions with Client Success, Account Management, Customer Care, Account Recovery, and IT Support
  • Lead discussions with internal and external parties to ensure timely resolution of payroll calendar, deduction, allotment, and/or direct deposit issues and drive efficiencies while providing exceptional customer service
  • Monitor escalations (customer complaints, client AR, bankruptcy, past due remits, etc.), communicate regular status updates to cross-functional business partners and ensure prompt resolution
  • Support the reconciliation of accounts receivable and cash account activity to the general ledger; assist the accounting team with the resolution of open reconciling items related to payroll payments
  • Oversee the reconciliation of customer payments to expected deductions and identify trends in customer delinquency related to file delays, client errors, or internal processing errors
  • Proactively communicate these trends to cross-functional business partners to prevent client and customer escalations
  • Identify and correct any variances between front-end customer contract data and financial systems
  • Review and provide all necessary data for internal and external audits
  • Other duties to support Payroll Payment Operations team as assigned

Requirements

  • Bachelor’s degree in Finance, Accounting, Business, or related field
  • 5+ years of operational, accounting, or financial management experience
  • 3+ years of people management experience
  • Proficiency in Microsoft Office applications, including extensive experience with MS Excel (pivot tables/vlookups)
  • Ability to work with large volumes of data across multiple systems that impact various function
  • Proven ability to coach and develop teams that drive results
  • Excellent organizational and time management skills/ability to continually prioritize and respond to top priorities with a sense of urgency
  • Ability to meet deadlines while adapting to a growing and changing environment
  • A keen eye for detail and desire to probe further into data
  • Ability to make important decisions under pressure without losing composure
  • Strong problem-solving and analytical skills; ability to synthesize large quantities of complex data and/or functions into actionable information
  • Ability to work with all levels of the organization and maintain confidentiality
  • Strong communicator with the ability to define and communicate business issues, with experience building close cross-functional relationships and engaging management.

Benefits

  • Hybrid work model (Onsite/Offsite)
  • Comprehensive benefits: medical, dental, vision, company paid Basic Life/AD&D
  • 401k Retirement Plan
  • Flexible PTO
  • Career Development
  • Employee Purchase Program

Job title

Senior Manager, Payroll Payment Operations

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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