Senior Manager overseeing Payroll Payment Operations at Progressive Leasing. Managing team activities and driving operational efficiency in financial management processes.
Responsibilities
Manage the day-to-day functions of the Payroll Payment Operations team, ensuring all processes are completed accurately and timely
Set SMART goals and objectives for team members and monitor progress and provide routine feedback for improvement and development.
Allocate workload according to individual competencies and interests
Ensure team is performing at optimal levels by establishing and monitoring KPIs and SLAs, and overseeing their interactions with Client Success, Account Management, Customer Care, Account Recovery, and IT Support
Lead discussions with internal and external parties to ensure timely resolution of payroll calendar, deduction, allotment, and/or direct deposit issues and drive efficiencies while providing exceptional customer service
Monitor escalations (customer complaints, client AR, bankruptcy, past due remits, etc.), communicate regular status updates to cross-functional business partners and ensure prompt resolution
Support the reconciliation of accounts receivable and cash account activity to the general ledger; assist the accounting team with the resolution of open reconciling items related to payroll payments
Oversee the reconciliation of customer payments to expected deductions and identify trends in customer delinquency related to file delays, client errors, or internal processing errors
Proactively communicate these trends to cross-functional business partners to prevent client and customer escalations
Identify and correct any variances between front-end customer contract data and financial systems
Review and provide all necessary data for internal and external audits
Other duties to support Payroll Payment Operations team as assigned
Requirements
Bachelor’s degree in Finance, Accounting, Business, or related field
5+ years of operational, accounting, or financial management experience
3+ years of people management experience
Proficiency in Microsoft Office applications, including extensive experience with MS Excel (pivot tables/vlookups)
Ability to work with large volumes of data across multiple systems that impact various function
Proven ability to coach and develop teams that drive results
Excellent organizational and time management skills/ability to continually prioritize and respond to top priorities with a sense of urgency
Ability to meet deadlines while adapting to a growing and changing environment
A keen eye for detail and desire to probe further into data
Ability to make important decisions under pressure without losing composure
Strong problem-solving and analytical skills; ability to synthesize large quantities of complex data and/or functions into actionable information
Ability to work with all levels of the organization and maintain confidentiality
Strong communicator with the ability to define and communicate business issues, with experience building close cross-functional relationships and engaging management.
Benefits
Hybrid work model (Onsite/Offsite)
Comprehensive benefits: medical, dental, vision, company paid Basic Life/AD&D
Payroll Analyst supporting payroll processing for U.S. and P.R. employees at Abbott. Ensuring compliance, collaborating with HR, and identifying process improvements in payroll operations.
Payroll & Benefits Coordinator at Jobber supporting payroll and employee benefits administration. Manage records, inquiries, and coordinate with finance and people teams.
Payroll Officer ensuring accurate payroll processing across multiple entities for Total Tools group. Collaborating with store managers to support payroll queries and compliance.
Payroll Administrator responsible for accurate payroll processing at Wedgewood Weddings. Collaborating with Accounting and People & Culture teams across multi - state operations.
HR professional managing payroll and compliance for secura protect, a security service provider. Ensuring accurate salary processing and labor law adherence while maintaining employee data integrity.
Gestionnaire de paie intervenant sur l’ensemble du processus de paie pour une structure à taille humaine à Massy. Responsable de la collecte, vérification et suivi administratif des éléments de paye.
Payroll Specialist handling payroll processing for defined employee groups at RENAFAN Group. Involves communication with employees and authorities surrounding payroll matters.
Payroll Specialist responsible for end - to - end payroll management at Schwarz Digits Spain. Overseeing compliance, benefits management, and maintaining payroll systems in a retail environment.
Payroll and Accounting Specialist handling A/R, A/P, and payroll processing for clients. Collaborating with distributed teams to ensure compliance with payroll regulations.