Senior Project Manager leading complex IT projects for a global leader in information systems. Ensuring project delivery, governance, and continuous improvement in an agile environment.
About the role
- Customer Experience Project Coordinator guiding solar projects from contract signing to post-installation support. Coordinating with customers and vendors while ensuring a smooth experience in New York.
Responsibilities
- Act as the primary point of contact for customers once a project is sold.
- Coordinate project updates between customers, installation partners, and internal teams.
- Schedule and track third-party work (tree removal, roof repairs, electricians, etc.) and ensure it aligns with the installation timeline.
- Provide proactive, white-glove communication: status updates, next steps, expectations, and issue follow-up.
- Guide customers through the solar journey: design approval, permits, installation, inspections, and system activation.
- Support post-installation needs, including basic troubleshooting and coordination of any warranty or service visits.
- Maintain accurate records in the CRM/project management system: milestones, documents, notes, and customer communications.
- Flag risks, delays, or issues to the Director of Operations and help drive resolutions.
- Suggest process improvements to enhance customer experience and reduce delays.
Requirements
- 2–4 years of experience in project coordination, customer service, or account support; experience in solar, construction, or home services is a plus.
- Strong organizational skills; comfortable managing multiple projects and deadlines.
- Excellent written and verbal communication; confident on phone, email, and text.
- Experience working with subcontractors or vendors is helpful (roofers, electricians, etc.).
- Comfortable using CRM and/or project management tools.
- Consistently professional, patient, and customer-focused.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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